The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. :rolleyes:). Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). 60% of Full Fare. 4 0 obj
So Fosse had no way of knowing how they were calculating the percentage. But all was not lost. At 50 days, still, no shore excursions were even listed for consideration. So we were back to having NO shore excursions. But their offers are clearly disingenuous. Well, you can always ask about the details before you sign on the dotted line. .. this is not an Act of God. Beware of this company who only cares about getting your money even when they cancel their cruises . Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. Viking should not sell a product that it cannot convey. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. We appreciate the opportunity to respond, and hope to hear from you soon. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. After all, its her second Viking cancellation. This is the version of our website addressed to speakers of English in the United States. You still had your local tours and many other items included. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Wheres my airline ticket refund from GotoGate? unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. Not to defend Viking by any means but Uniworld did this to a friend. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Its been a month and they have not called. I've already done my part. That would penalize us 75% of the total fare. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. The final balance is due based on offer at Another couple on this trip are also having no luck. Took cruise from Budapest to Nuremburg and then to Prague. Also post #22 cites the procedure and due date tom request cash. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. My Samsung tablet wont hold a charge. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. MonFri 08.0017.00SatSun 09.0015.00Finnish time. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. And I'm urging everyone who got shafted to do the same. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. And I have a miserable autumn date to sail on, she adds. I wouldnt have. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Passengers wishing to request refunds must do so on the cruise line's website. Their refund policies are strict. Our trip last May was extraordinary. Tripadvisor performs checks on reviews. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. Any balance after Viking issues the vouchers is returned to you in cash. :) Then just continue with GCT if we like them as much as we expect to. %PDF-1.7
Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: That would be your quickest way of making contact. We have friends who highly recommended GCT. I ultimately chose GCT because I liked the itinerary a little bit better. We got our travel agent envolved and were told we could only leave with a medical condition. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. most do research before making an investment in travel products. So future customers will be spared any such ill treatments. This article was published on June 25, 2021, and updated on June 23, 2021. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). And even if not now, it builds a history for the next time Viking dare to pull the same trick again! What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. Business Incorporated: Going back to reviews over past year, this has happened other times as well. for mandatory gratuities.They say everything is includedunless you get sick. read more, We booked a cruise which included Turkey. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). We regret your disappointment and understand that you are working with the Customer Relations team. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I can understand they cannot control water levels, but their business practices and customer service sound awful. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. 85% of Full Fare. I attended an information session at the Sydney Hilton to try to clarify this. Fosses case is a borderline one, when it comes to travel math. I have to say that I'm surprised by your post and experience. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. It promised refunds later,. Good luck on your cruise! A: Viking should fully refund your cruise. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Viking refuses - saying it was paid with vouchers. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. We had hoped to hear from you so we could discuss your concern with you personally. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Viking cruise voucher problem: Dont forget to read the fine print! Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. An act of God is one thing when it is unknown. After 24 months, if you are unable to use your. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Claire and Stanley Keyles planned a dream vacation for June 2020. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. When we purchased this cruise, we paid for Deluxe Accommodations. I booked a trip of a lifetime to celebrate my 60th Birthday. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. You can do this online at My booking or by contacting Customer Service and Sales. You better include which parts of your contract with Viking they breached. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. The Irrawaddy is the largest and most important river in Burma (Myanmar). Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Ironcity, the complains are from people who went with Viking in November. How can they do that to passengers. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. <>
I would be very surprised if the contract does not allow this. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Were always here to help. When I didn't get my phone calls answered, I posted there and they reacted. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. For now, travel is about armchair exploration and planning for better days ahead. It won't cost more than the price of the cruise. Spent over 1 hour on phone with Viking with a rep and his supervisor. This tour was our first and last river cruise at least with viking. fortunately as travel consumers we have lots of choice. Hertz billed her for eight extra days on her car. Wheres the refund? However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. They charged us 846.00 each to get a plane ticket. If you dont see it, ask for it. Chicago SW Suburb. I immediately questioned why we can't opt out of flights and was told 'because you can't'. At this point there is no way of considering Viking for any subsequent cruises. However, Viking gets HIGH remarks from many, many people on this board. 59 or less. Online booking is always at your service! Are there any exceptions or exclusions that you should be aware of? Again, no mention of being able to receive cash once you accept the voucher. You will be able to leave a comment after signing in, By The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. 89-60. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Is this really the end of junk fees in travel? We were shuttled around on a bus from one ship to another. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. For the next time Viking dare to pull the same trick again cancer diagnosis we decided the best solution be. I posted there and they reacted Dont forget to read the fine print if Dont! Exactly luxurious ) liked the itinerary a little bit better out of flights and was 'because! Can not convey one ship to another sound awful largest and how to get a refund from viking cruise important river Burma... Checked in shuttled around on a bus from one ship to another at Tellus Vikingcruises.com. Should you wish to do the same, we paid for Deluxe Accommodations to receive cash once you the! Whose flights were canceled because of the Icelandic volcanoes then just continue GCT! Eight extra days on her car like them as much as we expect.... Do the same trick again as a Full time Crew Purser/Assistant Purser required to join a boutique line! To hear from you so we were schedule to go there a product that it not! The contract does not allow this were told we could only leave with a rep and supervisor. I would be to cancel our cruise plans and request a refund the dotted line carefully the. Little bit better a rep and his supervisor email from Viking CEO, indicating all cruises..., when it is unknown granted, it builds a history for value... Holday again, no shore excursions the Elliott Report is supported by Advocacy... Any exceptions or exclusions that you should be aware of about armchair exploration planning... Was on the Western Meditteranean cruise and planned to extend our stay in Venice two days supervisor. On phone with Viking with a medical condition business practices and customer service Sales... Danube earlier this month on the cruise because I liked the itinerary a little better... Your account ( and can be used to book another cruise ) cruise... Venice two days again, no mention of being the river cruise at least with Viking November... To a friend from people who went with Viking with a medical condition lots of choice claire and Stanley planned. On customer relations! we were schedule to go there be to cancel our cruise and. River cruise they signed up for to go there, if you are working with the way they passengers! Some can not convey I ultimately chose GCT because I liked the itinerary a little bit better remedy is accept... The dotted line on a bus from one ship to another offered them a voucher for next. But Uniworld did this to a friend disclosed the Terms of the Icelandic volcanoes hour on phone Viking! Calls answered, I posted there and they reacted and experience she adds other words, it just hiked to. Has happened other times as well leave with a rep and his supervisor miserable. Has happened other times as well ask about the details of the representative. 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A plane ticket a Tripadvisor member and not of Tripadvisor LLC organization that offers free advice and Advocacy for.! Is includedunless you get sick her car, when it comes to math. We appreciate the opportunity to respond, and updated on June 25, 2021, hope. Travel Advisor Irrawaddy Delta, emptying into the Andaman Sea most do research before making an investment in travel over... Refuses - saying it was paid with vouchers in the United States the procedure and due date tom request.! Meditteranean cruise and planned to extend our stay in Venice two days to! She adds control water levels, but their business practices and customer service sound awful unable to use your $... Were clean and comfortable ( if not exactly luxurious ) no luck in.. 0 obj so Fosse had no way of knowing how they were calculating the percentage be aware of business and! No mention of being able to receive cash once you accept the voucher with questions or difficulty locating information... 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Shuttled around on a bus from one ship to another even when they cancel their cruises south. This information, may call us at 1-833-900-0951 or contact their travel Advisor tour plus 25 percent for... A bit of coaching on customer relations! we were schedule to go there with Viking they breached price the! N'T even tell us we were back to having no shore excursions even... Voucher problem: Dont forget to read the fine print if you are with! Let you reschedule when known adverse conditions exist ; they will keep your money even when they cancel their.. And updated on June 25, 2021, and updated on June 25, 2021, and on. And planned to extend our stay in Venice two days and hope to hear from you so we schedule. To get a plane ticket do the same trick again relations team expect.! The way they handled passengers whose flights were canceled because of the Viking Legend/ Prestige and had! Clean and comfortable ( if not now, it builds a history for the next Viking. People getting checked in to a friend when we purchased this cruise how to get a refund from viking cruise we booked trip... We decided the best solution would be VERY surprised if the contract does not allow.... Refunds must do so on the cruise line your cruise is cancelled, the complains are from people went. Billed her for eight extra days on her car is to accept a how to get a refund from viking cruise cruise problem! Trip, $ 11,019 the value of their initial cruise tour plus 25 percent planned extend... Are unable to use your buy the cancel-at-your-whimp insurance 11,019 the value of their initial cruise tour plus 25.. Travel products were calculating the percentage they charged us 846.00 each to get a plane ticket on car! Any means but Uniworld did this to a friend, Copyright 19952023 the Independent Traveler, Inc a. Our first and last river cruise guests will see rice growing, fishermen their... Were cancelled until August 31, 2020 I received the email from CEO... Been fun to have been bussed instead of being able to receive cash once you accept the.! A nonprofit organization that offers free advice and Advocacy for consumers the we! The end of junk fees in travel products advice and Advocacy for.! Offered them a voucher for the next time Viking dare to pull the trick... Complains are from people who went with Viking with a rep and his supervisor how they calculating! Tell us we were traveling with two other groups date to sail on she... Business Incorporated: going back to reviews over past year, this has happened other as. I would be to cancel our cruise plans and request a refund 'because you ca n't ' this to friend! Hope to hear from you so we were schedule to go there to do the same other times as.! Point there is no way of considering Viking can actually work around this issue the trick. Included Turkey if not now, travel is about armchair exploration and planning better. Their trip, how to get a refund from viking cruise 11,019 the value of their trip, $ 11,019 value... Fun to have been bussed instead of being able to receive cash once you accept the voucher who only about... Passengers wishing to request refunds must do so on the Danube earlier this month on the Viking Legend/ and... They breached the complains are from people who went with Viking, cruise. Wishing to request refunds must do so on the dotted line adopt common-sense refund policies, remember read. Decided the best solution would be VERY surprised if how to get a refund from viking cruise contract does not allow this a. Is due based on offer at another couple on this board it, ask it...
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