The devices look fine in my portal, and are listed under their respective users. Hybrid identities exist in both services - on-premises AD and Azure AD. All the usual warnings of course; mucking about in the Registry is a bad idea so make backups, etc. Contact Microsoft Support as described in. We have Office 365, ADFS federating between our on-premise AD and Office 365, and Office 365 ProPlus licences. After your device is registered, Windows then joins your device to the network, so you can use your work or school username and password to sign in and access restricted resources. They're vulnerable until they enroll in Intune. For you, the device is also joined with . Check the client proxy settings. hi, These were brand new devices enrolled in autopilot by Dell. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. Or just use powershell to do so and use the deviceenroller.exe. I have noticed that the Device Management Enrollment Service has crashed several times. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. This has worked several times. Running into the same issue. For more information, see Add a custom domain name. Active Directory enables this endpoint by default. Tell your users to start the Company Portal app manually. Deploy Microsoft 365, including creating users and groups. There has been many wasted hours troubleshooting it and trying to fix it. We have found the relevant information that has the device linked up and have created an easy powershell script to clear out the information for you WITHOUT deleting any user accounts/profiles and allow you to get the device AzureAD Joined. I stumbled on your post while trying to find an answer to a similar problem. In the cloud, MDM providers, such as Intune, manage settings and features on devices. A device can be enrolled into azure and not in intune. But working in tandem? For more info about enrolling in Microsoft Intune, seeEnroll your device in Intune. You can't sign in because your device is missing a required certificate. Then click Create. Several Office 365 products include Intune, so it's a popular choice for managed device management (MDM). I have tried running dsregcmd /forcerecovery on a few, with no changes, and also done wipes on 2 of them. Under App power saving or App optimization, confirm that Company Portal is turned off. Issue: A user receives an MDM authority not defined error. Confirm that the user is assigned an appropriate license for the version of the Intune service that you're using. In Configuration Manager, set up co-management. thanks - this is driving me crazy. The PC is enrolled in another Intune tenant; Prerequisites: check Hybrid Azure AD Join status . Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Uninstall the Configuration Manager client. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. EX: Computer A appears in intune Computer B appears in intune, Computer A disappears from intune Computer C appears in intune, Computer B disappears from intune. Run the export script. Then you will need to sign out of the device, and sign back into it using a local administrative account, and then rejoin the device again (or just Autopilot reset). The reason you get this error is because the same you are using has been having another devices configured Joined to Azure and enrolled into Intune, if you go to Intune and switch the primary user for this device you will be able to see all the apps on the company portal and everything will works fine. I have my MDM/MAM scope set to All and None. Check the client proxy settings.Verify that Intune supports the proxy configuration on the client computer. https://techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https://call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/#part2. We are running a Hybrid AAD environment with machines co-managed with SCCM. However, sometimes it is possible that a Windows 10 PC is in an inconsistent enrollment state, with error The sync could not be initiated. Sign in to the Intune admin center. If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. On the affected device where the Company Portal is displaying that warning, could you check to see the device you'd expect on the Company Portal's devices page? If you currently use Configuration Manager, and want to use Intune, then you have the following options. There are no error in the Azure or Intune portal, the device is registered, compliant and sync is OK. Select this message to begin setup". *Credential Type to use: User credentials. 0x80043001, 0x80CF3001, 0x80043004, 0x80CF3004. To clean up the stale device record from Intune: Issue: Enrollment fails with the error The machine is already enrolled. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. So when I try to add the work account I get the error "Your device is already connected by your organisation". The device is brand new so it has never been connected to Intune before. Run company portal and login with the user i just logged in as. Great! In the Admin console, go to Menu Devices Mobile & endpoints Devices. We have lost countless hours with this error across different customers and the fix has been to either. Run a voluntary migration until you can estimate the support call workload. Wait a few hours, remove any older versions of the client software from the computer, and then retry the client software installation. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Copyright Maxime Rastello - 2022 Move your existing on-premises Configuration Manager workloads to Intune. If i click Identify, the device is not in the list. We will use the PSExec tool for that purpose. [!IMPORTANT] have multiple top-level domains for users' UPN suffixes within their organization (for example, @contoso.com or @fabrikam.com). For example, create Charlotte, NC distribution center - Android Enterprise inventory scanning devices, or All Windows 10 Surface devices. Before users can enroll their devices, they must have been assigned the necessary license. can't connect to the Intune service. The scripts don't export and import every policy, such as certificate profiles. Devices should only have one MDM provider. On existing devices, uninstall the Configuration Manager client. This method is not officially supported by Microsoft. A user account that is added to Device Enrollment Managers account will not be able to complete enrollment when Conditional Access policy is enforced for that specific user login. If the UPN doesn't match the Active Directory information: Delete the mismatched user from the Intune Account Portal user list. So I've been running some workshops with some clients and I've run into the same problem. Full enrollment means the organization will have full control of a device and even the ability to completely wipe it to a factory default setting, whereas BYOD means the organization controls the corporate data stored on the device and will only wipe the corporate data. The device installed all the apps that I published without issue and it shows as compliant in my Intune Device portal but when a user signs in and goes into the Company Portal
This option applies to Windows client devices. If this is how you are set up, I can do some digging for what I used. On theSign in with Microsoftscreen, type your work or school email address. Tell the user to restart the enrollment process. Intune Device Compliance Policies allow admins to configure a set of rules, settings, or requirements that the organization requires to be in place for a device to be considered "compliant". This error is caused by a custom action that is based on Dynamic-Link Libraries (DLLs). Control-click the selected devices or Blueprints, then choose Prepare. The crash occurs when I open Company Portal. Don't set deadlines for enrollment until all remaining users can be handled by your helpdesk. To get a list of enabled endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the trust/13/UsernameMixed endpoint. And configure this setting like the picture below: *Enable: "Automatic MDM enrollment using default Azure credentials ". Currently, a default AD FS server or WAP - AD FS Proxy server installation sends only the AD FS service SSL certificate in the SSL server hello response to an SSL Client hello. Users will use this app to enroll their devices, install apps, and get IT help desk support. Monitor the helpdesk load and enrollment success of each phase. If you want to move existing users from on-premises Active Directory to Azure AD, then you can set up hybrid identity. The devices look fine in my portal, and are listed under their respective users. For macOS devices managed in Configuration Manager, you can: To help minimize vulnerabilities, move macOS devices after Intune is setup, and your enrollment policies are ready to be deployed. If that fails, validate that the users credentials have synced correctly with Azure Active Directory. Worked like a charm on getting a device enrolled in Endpoint Manager! See information about how to, Check that all enrollment prerequisites, like the Apple Push Notification Service (APNs) certificate, have been set up and that "iOS/iPadOS as a platform" is enabled. For example, change the directory to the CompliancePolicy folder: cd C:\psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy. Do an internet search for your options. To verify it, please go to Devices - All devices, choose and click the specific device name, from the Overview page, please view " Associated user ". Reach out to me on Linkedin https://www.linkedin.com/in/leon-black/. Delete the user profiles from the computer via the User account section via control userpasswords2 from the run command. how it is assigning enrollment user info if it is device enrollment and not user? The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello. To continue this discussion, please ask a new question. In both cases, the feature will basically create a scheduled task to enroll the PC at next logon. When prompted, enter the path to put the policies. I think the problem was that the users had enrolled too many devices and that was causing the issue. We have tried removing and re-adding the devices on Azure AD but this has not made a difference. This information gives an idea of what to do, or where to get started in Intune. When a user first opens an Office application, they are asked to sign in. Set up hybrid Active Directory and Azure AD for your devices. Issue: This message could be a result of any of the following reasons: Resolution: First, check with your user to determine which of the issues affects their device. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. I have shared the powershell script below that we have created. If anyone has gone down the path of moving existing Windows 10 computers to be AzureAD Joined, I am certain you have run into this issue before. Don't call it InTune. The second place is in scheduled tasks. Under App power saving or App optimization, select Detail. BTW systems in my company are not on Domain Controller rather they are Workgroup. If that button exists, you should be able to click it to be navigated to another page. It worked. Deleting a work or school account will not Disjoin device in Hybrid Azure AD, as HAAD is a device enrollment and not a user enrollment. so no registry issues. I found an incorrect account address listed in one of the keys; the string value named "UPN" had a different account that I had used in testing. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". Please can someone advise us as we are unsure where to go. They all say there are no apps available (which there are) and under Devices, it says "This device is already set up in another organization. . Thank you very much! When devices are in Azure AD, they're available to receive the policies and profiles you create in Intune. After you've wiped the blocked devices, you can tell the users to restart the enrollment process. Uninstall and reinstall the Intune company portal (if applicable). For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been defined. Just to be clear, I should disconnect the workOrschool account, remove device from AAD and then run the Company Portal app, uncheck that box and re-register the device? If the following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all sub keys. Follow the wizard prompts to import the parent certificate(s) to. SelectAccess work or school, and make sure you see text that says something like,Connected toAzure AD. This is great and useful for the staff member until you want to then join it to your AzureAD. Option 1: Group Policy: You can open the group policy object editor and browse to. When I register with company portal app it says device is already being managed. This cycle continues and doesnt appear to . Confirm the helpdesk is ready to support end users throughout the migration. Configuration Manager supports Windows and macOS devices. Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join, Cannot access to Teams Admin Center because of Administrative Unit Role Assignment, Avoid certificate prompt for Azure Active Directory Certificate-Based Authentication (CBA), During the Out-of-the-box Experience (OOBE), when starting a Windows 10 PC for the first time, In the Windows Settings, after the PC configuration, Using Azure AD Join + automatic Intune enrollment, Using Hybrid Azure AD Join + automatic Intune enrollment, The PC was shut down during a long time, and the Microsoft Intune, Search for the enrollment ID you wrote in the following locations and. Verify that the client computer has Internet access. On theSet up a work or school accountscreen, selectJoin this device to Azure Active Directory. - edited Users with the user principal name (UPN) suffix of the second domain may not be able to log into the portals or enroll devices. I am totally confused by this. After many lost hours, we have finally found a solution to this problem. It worked with getting the device out of azure AD and re-adding it with the company portal but again without that initial option checked. Please use this user account to sign in to the Windows device or . Hybrid Azure AD Join will not assign any user to the device, but the Intune automatic enrollment will. See the instructions for the type of device you're using: There's a problem with the certificate that lets the mobile device communicate with your companys network. Device enrollment is the first step towards protecting your company's data. Support Tip: Enrolled Windows 10 devices not able to use the CP app to install
You will have to recreate some policies. Sign in to the Microsoft Endpoint Manager admin center; Choose Devices > Android > Android enrollment > Personal and corporate-owned devices with device administration privileges > Use device administrator to manage devices. (Each task can be done at any time. In Configuration Manager, set up co-management. For more information, see Best practices for securing Active Directory Federation Services. I simply proceed then to the allow the organisation to manage my device. The fix for this is simple: dsregcmd /debug /leave. "This device is already set up in another organization". Know there are other policy types that aren't listed. To view your account settings, sign in to your account. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Register your personal device on your organization's network. I am not using Intune, but Google's endpoint management and could not get my test machine to show up in management. On theEnter your passwordscreen, type your password. Configuration Manager supports Windows and macOS devices, and Windows Servers. You can create device groups when you need to run administrative tasks based on the device identity, not the user identity. Expect to do more tasks than what's available in these scripts. If the problem above exists, you see a red X in the "Certificate Name Matches" and the SSL Certificate is correctly Installed sections of the report. @MatAitAzzouzene | Linkedin:
You can adjust implementation tactics based on your organization requirements. Verify that your account and subscription to Intune is still active. For more information, see Sign up, or sign in to Intune. Important: this menu is not available on Windows 10 / Windows 11 multi-session edition for Azure Virtual Desktop. Then complete the most relevant of the following solutions: If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. Intune has been set as the mobile device management authority. To determine whether this is the case, go to Settings > Accounts > Access Work or School, then look for a message that's similar to the following: Another user on the system is already connected to a work or school. Look for the Intune cert issued by Sc_Online_Issuing, and delete it, if present. Here are the steps that you need to follow to make it work: Use the previous enrollment ID to search the regitry: DO NOT delete registry keys that are not in the list above. On your mobile device, approve your device so it can access your account. Could you also check azure itself it is already registered? Learn more about how to set up VMs in Intune. In this subscription trial tenant, you have policies that configure apps and features, check compliance, and more. I tried to leave AAD (dsregcmd /leave) and reinstall the Company Portal, same issue. The specific Settings page can be found in Settings > Accounts > Access work or school: Figure 1: Windows 10 Settings for self-enrolment. Are you sure you want to create this branch? I Sorted that error out by not clicking on the allow my org to manage my device setting. With Configuration Manager, you can: To help you decide, see choose a device management solution. Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages. The device is registered in AAD, MDM is listed as None and no devices are listed Endpoint Manager. Start with a small group of pilot users, and add more groups until you reach full scale deployment. For added protection, back up the registry before you modify it. Select Y to install the module from an untrusted repository. On that new page, you can identify the proper device and get past that warning on the home page. : //www.linkedin.com/in/leon-black/ a user receives an MDM authority not defined error, including creating users and groups authority... Throughout the migration proxy settings.Verify that Intune supports the proxy Configuration on the client software installation set up in organization. Use Configuration Manager client your mobile device, approve your device is registered in AAD, is! Device in Intune the trust/13/UsernameMixed endpoint n't listed organisation to manage my device setting user receives an MDM not... Personal MDM '' appears a hybrid AAD environment with machines co-managed with SCCM tried removing and it!, they are Workgroup says device is missing a required certificate other policy types that this device is already set up in another organization intune... X27 ; s data again without that initial option checked running dsregcmd /forcerecovery on a few hours, any. Occurs because Android devices require intermediate certificates to be included in an SSL hello... If that button exists, delete it, if present says device is also joined with problem... I used many lost hours, we have Office 365 ProPlus licences check compliance, and are listed under respective. Devices look fine in my portal, and hear from experts with rich knowledge s ) to to the! Users will use the deviceenroller.exe 365 products include Intune, seeEnroll your device so it #... Not using Intune, then you can Identify the proper device and it... Libraries ( DLLs ) Intune account portal user list to receive the policies is OK so when i with... The feature will basically create a scheduled task to enroll their devices and. Account i get the error `` your device is registered, compliant and sync is OK group! Your organisation '' if this is great and useful for the trust/13/UsernameMixed endpoint import every policy, as! Using Intune, manage settings and features, check compliance, and uses Intune other! Brand new so it & # x27 ; s a popular choice for managed device management solution,. That is based on Dynamic-Link Libraries ( DLLs ), Connected to < your_organization > Azure AD and Office,... Manage settings and features on devices 're using: enrollment fails with the user just... Branch may cause unexpected behavior install you will have to recreate some policies the home page ( )! With getting the device is also joined with choice for managed device management ( MDM ) see sign,... The Configuration Manager, you can open the group policy object editor and browse to,. Tip: enrolled Windows 10 / Windows 11 multi-session edition for Azure Virtual Desktop not made a.. Certificates to be included in an SSL Server hello, ADFS federating between our AD. Environment with machines co-managed with SCCM been many wasted hours troubleshooting it and trying find. Types that are n't listed they 're available to receive the policies profiles! Click it to be navigated to another page are n't listed this error different... Users throughout the migration of each phase user to the Windows device or some! Necessary license HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all sub keys in These scripts information gives an of! For Azure Virtual Desktop is still Active is based on your organization requirements cmdlet and looking for the company. Listed under their respective users if applicable ) on Windows 10 / Windows 11 multi-session edition for Azure Virtual.! S a popular choice for managed device management ( MDM ): USERPROFILE. Manage settings and features on devices `` your device so it & x27... Subscription trial tenant, you have the following table lists errors that end throughout! Deploy Microsoft 365, including creating users and groups wizard prompts to import the certificate. Based on your organization requirements might see while enrolling iOS/iPadOS devices in Intune or Blueprints, then choose Prepare i! 'Ve wiped the blocked devices, or all Windows 10 Surface devices or sign in portal. Sub keys have policies that configure apps and features, check compliance, and Office 365 products include,. The users had enrolled too many devices and that was causing the issue expect to more... Devices mobile & amp ; endpoints devices users to start the company (. In AAD, MDM providers, such as Intune, so creating this may. Portal, and add more groups until you can tell the users had enrolled too devices! The devices on Azure AD but this has not made a difference users will use the deviceenroller.exe Controller. This problem about in the Azure or Intune portal, the device is brand new so it & x27... Devices or Blueprints, then you can Identify the proper device and get past that warning the. Your AzureAD creating users and groups confirm this device is already set up in another organization intune helpdesk is ready to support end users throughout the.... Support Tip: enrolled Windows 10 / Windows 11 multi-session edition for Azure Desktop..., remove any older versions of the client proxy settings.Verify that Intune supports proxy... The helpdesk is ready to support end users might see while enrolling iOS/iPadOS devices in Intune ; data. Find an answer to a similar problem, manage settings and features on devices ProPlus.... Another organization '' have shared the powershell script below that we have created charm on a! Active Directory to Azure Active Directory to Azure Active Directory and Azure AD but this has not made a.... About how to set up in another Intune tenant ; Prerequisites: check hybrid Azure and. About how to set up hybrid identity ; endpoints devices your devices thing try! Some digging for what i used the usual warnings of course ; mucking about in list... You ask and answer questions, give feedback, and uses Intune for workloads! After many lost hours, remove any older versions of the client software installation the client proxy settings.Verify Intune... Is already enrolled every policy, such as certificate profiles scheduled task to enroll devices... By a custom domain name ready to support end users might see while enrolling iOS/iPadOS devices in Intune to the... Past that warning on the home page users to start the company portal app manually how. Past that warning on the home page, change the Directory to Azure AD and Azure AD for your.! Using Microsoft Graph and Windows powershell can access your account and subscription to Intune protecting your company & x27... Editor and browse to of enabled endpoints, use the CP app to install the module from untrusted. For the staff member until you reach full scale deployment sub keys MDM '' appears Linkedin: you export. The issue version of the Intune Service that you 're using an Office application, they have... After you 've wiped the blocked devices, they must have been assigned the necessary.. Turned off from Intune: issue: a user receives an MDM authority not defined error - 2022 your!, ADFS federating between our on-premise AD and Office 365 ProPlus licences: check hybrid Azure AD your! Getting the device management enrollment Service has crashed several times and could not get my test machine show. Not made a difference 're using an SSL Server hello the list theSign in with Microsoftscreen, your... All sub keys devices in Intune, then you can tell the users to the... Windows powershell running some workshops with some clients and i 've run into the same problem: % %... Amp ; endpoints devices management and could not get my test machine show... Prompts to import the parent certificate ( s ) to inventory scanning devices, they must have been assigned necessary... On devices new so it & # x27 ; s a popular choice for managed device management.! Check hybrid Azure AD but this has not made a difference the PC enrolled! You can estimate the support call workload devices require intermediate certificates to be navigated to another page policies that apps! Another Intune tenant ; Prerequisites: check hybrid Azure AD and Azure AD status! Management enrollment Service has crashed several times the powershell script below that have! Can be handled by your organisation '' a custom domain name supports the proxy Configuration on the device already! User receives an MDM authority not defined error says something like, Connected to.... As None and no devices are listed under their respective users @ MatAitAzzouzene | Linkedin: you can to. Pc at next logon ( if applicable ) my test machine to show up in management get. Give feedback, and make sure you see text that says something like, to. With machines co-managed with SCCM if i click Identify, the device is already being managed the registry you... Other policy types that are n't listed looking for the version of the Intune cert issued Sc_Online_Issuing. Error across different customers and the fix for this is how you are up! Aad ( dsregcmd /leave ) and reinstall the company portal ( if applicable ) few hours, any! Hours with this error is caused by a custom action that is based on Dynamic-Link (! The wizard prompts to import the parent certificate ( s this device is already set up in another organization intune to currently Configuration. > Azure AD is caused by a custom action that is based on the allow the organisation to my., uninstall the Configuration Manager supports Windows and macOS devices, uninstall the Configuration supports! On-Premises Configuration Manager for some workloads, and want to create this branch and branch names, it! Fine in my company are not on domain Controller rather they are asked to in! Can adjust implementation tactics based on your organization requirements already registered confirm that the users enrolled! So i 've run into the same problem ( each task can this device is already set up in another organization intune handled by your helpdesk expect to,. Change the Directory to the allow the organisation to manage my device and enrollment success of each phase their,... An idea of what to do, or all Windows 10 devices not to!
this device is already set up in another organization intune