Please tell me whats going on and how to fix it! Turns out for me it was tied to going into 3-D mode and then back to 2-D. My response:Hi, I just read the comment you left on my blog, Globug Ideas, and I can really feel your frustration. I typed on the cutting mat HELLO and then crazy stuff started happening. Another possibility behind the problem could probably be using outdated graphic drivers. Karen, I just today received my Cameo and am *almost* completely happy with it On top of that, It wont cut through, the mat slides all around and even when I try to adjust the rollers, the one on the right wont move. cant move or group or anything with out doing the same thing! Good luck!!!! I am having this same issue. Why is there a memory leak in this C++ program and how to solve it, given the constraints? i dont need this sticky back side at all. Im here, anytime, and willing to help! If you CAN do that, then we know that the problem is isolated within Silhouette Studio. cardstock or it wont cut at all. HELP !! I want to use my own images, so I imported a jpeg and duplicated it several times and traced the whole thing so I can make stencils with Silhouettes Stencil Material. was there a fix for this? Thanks for this fix! So, lets dig a little deeper. I bought a little kit at Walmart for $10. Ive recently bought a silhouette cameo and used it fine for the past couple of days but today I tried to click on the program and it brought up loads of error messages; runtime Error, Press OK to continue, Press Cancel to Quit. If so, clean out with a needle or straight pin I still think you might have to slow the speed down a bit from five. However, perhaps if you try calibrating your Cameo by doing a Print-and-Cut. more often than not, this problem can be fixed by shutting down Silhouette Studio and turning off your computer; then, turn your computer back on and reopen Silhouette Studio. Ruby Canoe Design. (or Crickets 12 X24inch mat) Never move your rollers is my theory! I hope this helps. Your first paragraph left me confused, too, but the second paragraph explains itI think! What am i doing wrong what do i need to do. HELP Also, what is weird is before I bought the new computer, Cameo welcomed me each time I turned it on even though I couldnt use it because of insufficient hard driveor so it said. So, lets see if we can figure out a solution for your problem. Your 300gsm cardstock is equivalent to 140 lb. Yes, same pb here (10.1) ! Any solutions? Im having the same issue. I was making numerous stencils, all working fine, then it started cutting them all about and 1 higher then it showed on the screen. How would I go about installing an older version? Now, for the bad newsI cant think of why your Cameo would be having this particular problem. Worked for 3 weeks, now this!!!! The kit also includes a few other tools that you will also find useful. A cursor that looks like a blue pencil indicates you are in Draw Freehand mode. Please please please asking for a miracle with some advice, these are wedding invites and they want them by the end of the week. Trial and error seems to be the way it works with the Cameo. Hi, Nancy, 3. Try putting on a rubber glovethis will give you a solid grip and you should be able to get the stubborn roller back to where it belongs. Any other suggestions wasnt sure if you knew if anyone else has had this problem. Im having the same problem with mine. Thank you! My Portrait stopped half way of the cutting. Sofar no one has bothered to come back to me with a solution or compensation for the damaged caused. I am not a Cricut user, but Im sure a lot of my readers are and this will be helpful to them. Help! I dont know if i should buy a new blade or contact paper. Please help I have a newer version of Design Edition (v3.8.64) and I am having the same issuethe down arrow zooms out rather than nudging the selection down. Has this happened to anyone? power supply or camo machine in question. Too bad the Cricut air came out one month after I bought my silhouette Cameo. 2. Continue to hold down the power button until the LCD screen turns light blue. (I dont know what they are called, but you can get them in the kitchen gadgets section at the dollar store). I would not recommend this method for the following reasons: 1) the Zing has infinite blade settings, unlike the Cameo, which has only 10 specific settings. First, congratulations on your new Cameo!! Please say yes, please say yes. Sharon. Here are some troubleshooting tips: Thanks for sharing this great tip! So, lets put the question out to our crafting friends. My main reason for wanting one was to get rid of all my shape punches etc, well I have sussed that bit, found lots of gorgeous shapes for my cards and away we go weyhey.. Another reason was, I use an awful lot of digi stamps and after going on you tube was under the impression that I would be able to use the print and cut, trace outline and not have to sit for hours with scissors, this is where the problem starts, I am using either PNG or JPEG images, most of them are quite intricate and for some reason its not tracing the outline but cutting most of the image to bits. If not, maybe some of my readers will have some suggestions. Good luck!! Thanks for sharing the link and giving us crafters something to think about. I didnt realize my Cameo had an SD slot until one of my readers asked about it. I hope you will come by, again. I guess, by now, you have read that Silhouette America was shipping Cameos with defective blades. And I dont think that the issue has anything to do with the extending hardware its the Cameo and the software in it that doesnt know how to respond to the 3.0 program. In order to re-index the library, keep following the steps: In Silhouette Studio, head on to the Settings. Next, go to Preference and click on the Advanced tab. Now, click on Reindex my library and wait until the process is completed. Restart your System and launch the application again. Please help! You use the right mouse button for fewer commands. When you feed your mat into the Cameo, the left side should be lined up with the SHORT line on the very left side. So, Cameo users cannot dial up settings that might fall in between the 10 presets. that I believe may be able to help. Oh my word, I am having the same problem. it didnt work, it just keeps telling me that the update failed. I know that there is the align options but that takes too long and frustrates me! Good luck!! If you spin it away from you, you move up. Thank you very much. 6) Are you positioning the paper squarely according to the grid on your cutting mat? Copy paper tearing: I have to be doing something wrong. Did you check that your power outlet is working? Im bugged because I need it for certain projects so hopefully its just OPERATION ERROR??? I have the blade set on 3good Cardstock..everything positioned correctly on the cutting matso why? If that doesnt do the trick, you should call Silhouette America to get help from their support team. Here is my address: 13 Tripp Crescent, Ottawa, ON, K2J 1C5 Thank you!***. The new version is still very unstable and Silhouette America has advised users to go back to the Legacy version. thanks. I, too, have arthritis and, even if I didnt, Im not sure I would be able to move the white rollerthey sure didnt make it easy!! I have also tried this with the newest version and the version it came with without luck. It may not be set to cut the insides of the quote. Chapter One: When a door closes, a window opens. Help!???? The bad news is that you will have to get a new blade. ), but I found out that if I uninstalled the Cameo, let my computer restart, and when it found new hardware, it automatically searched for and found the needed drivers. 3. Please let me know if this helps. It looks great until it starts cutting Then its 1/4 to 1/2 off from my image, sometimes above the image, sometimes below it. I hope you get this settled quickly so you can get back to crafting!! Ive tried the ratchet cap, the hole in the machine, and even turning it myself! Wrap it under the roller prongs around the groove a few times.. then twist the roller and it should move over the floss and got unstuck.. On all of my other blades, the tiny white cap at the end unscrews, so that you can remove any paper bits; plus the hole around the blade is noticeably smaller. I replaced the mat too, just for good measure. Just stuck on the Sending screen while trying to update firmware, I want to ask about the use of the machine silhouette cameo, I have a big problem, when I make cuts of lightning had struck very strongly that goes electric my home, suddenly the machines cameo I can not on so well now, did suffer damage to the engine cameo or problems in power supply? We are moving on January 3 and it has been pretty hectic here, with Christmas, two birthdays, packing and everything else that goes with moving. Once you are done testing, we recommend you re-enable your Identity Shield now by repeating steps 1-4, changing the toggle to read "Identity Shield is On.". So I sat on the phone with micosoft for hours going through everything and we found when we clicked on preferences for Silhouette is only shows 8 and lower no option for windows 10. So I would really like to know how to utilize them if possible. It is so great when we share our knowledge!! I promise you really will fall in love with your Cameo and will be turning out all sorts of wonderful projects!! So, make sure you have not missed it in your library. Un checked and re started but the same issue. With this project, the left half was cut in one corner it even cut through the backing sheet which messes up the design, but the right half tapers off to no cut. My problem remains i have purchased a replacement blade to compare and it cut through a 300gsm card on a setting of 10 (!) then look for the snap to grid box Mine will not turn on either! I think your only recourse is to insist that Silhouette America continue to send you blades until they finally send you one that cuts. The reader said:So, I just bought the cameo, and I am so upset. You move the mouse until the tip of the arrow touches what it is you want to do or select and then click (remember thats using the left button). setting as: blade-1 speed-8 thickness-3 ) no problems! The bad news is that sometimes the second blade you get is also defective. They may still be shipping the old bladeswhich would be pretty ridiculousbut, hopefully, they will send you one of the new ones. This happened after I upgraded to the Windows 10 Creators Fall update. I just got my cameo for Christmas and Im still figuring thgins out, but it gets easier each time. and cant, for the life of me, get it to cut. If it wont move at all, it may be defective, in which case you will have to contact the Silhouette America support team. Let me know how it goes. Thanks for the tips. My machine is also giving me some issues with the sd slot too. Write down ur mails will send u the unzip file , i dont know where to upload it so that u can easily download them if any one knows share the idea so i can upload the zip file tx.. Also, make sure that both rollers are positioned over the edges of your cutting mat (thats the default position). Please help. Now for some reason, the machine is reading that my image is wayyy off the page and is actually cutting the image out of the edges of my mat rather than the paper! WebHold the power button down on Silhouette machine and then plug the power cable into machine. You can change the width of the rollers by flipping the little blue handle on the right side of the roller bar. Thanks! Welcome to Autodesks AutoCAD Architecture Forums. https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences. I took the blade housing apart and the blade moves freely. I tried it just yesterday and the gentleman was very helpful and emailed me a whole list of instructions for uninstalling and reinstalling the software and reloading my purchases. Let me know how it goes, Dawn! The only way to get chunkier letters is to choose a chunkier font, such as Arial Black or Cooper Black. The only time you would need to move the rollers is when you are using a different media that is narrower than the cutting mat. Select [Show grid options] Hi, Ivana, you can find the Legacy version on the Silhouette America website. 2. Gloria Sometimes the memory needs to be cleared and then youre back in action. Dont sign those divorce papers, yet! Any ideas? its been doing it, since I got it for Christmas! Have you found anything helpful on this issue? You might very well have one of the defective blades. I have watched NUMEROUS youtube videos, etc. 3. Each and every one of them is still attached to the paper, and had to a use a little scissor to cut them off completely. Any suggestions? When I cut it, it either cuts nice and smooth, but leaves out the inner letter like on O and e, Or it cuts the inner letters out, but the outside is rigid and doesnt look as nice. Could you help me out with this? Thanks so much for this tip. You should check this frequently, because it will make the difference between clean cuts and wanting to pull your hair out! Chapter Four: Hollys First Walk in the Woods, http://www.youtube.com/watch?v=thCTcsujDHc&feature=related, adjusting the settings on the Silhouette Cameo, http://www.silhouetteamerica.com/software/silhouette-studio, http://www.silhouetteamerica.com/faq/solution/249, http://www.silhouetteamerica.com/faq/solution/silhouette-studio-designer-edition-overview, https://www.silhouetteamerica.com/faq/solution/cameo-3-firmware-bricked, Seuls au monde - Tome 1 - Les rescaps du Greenway pdf, Seuls au monde Tome 1 Les rescaps du Greenway pdf, http://blog.silhouetteamerica.com/2012/01/addressing-envelopes-made-easy.html?showComment=1361712870848#c4169966890823922523, http://joyslife.com/how-to-use-the-knife-tool-and-fancy-edges-in-silhouette-studio-software/, http://pinterest.com/pin/54535845458146233/, http://pinterest.com/knitgurl/silhouette/, http://pinterest.com/search/pins/?q=silhouette+cameo, http://www.youtube.com/watch?v=Eq-ZiBdKUPg, https://pinterest.com/holyhelle/silhouette-cameo-tips/. Also when coming to print and cut, it recognises the marks, but then when it comes to the outer square I have encased my design in, it doesnt cut straight, whereas on the preview it is a square. Hello! Also, everyone says dont use your blade higher than 2 or 3. Im sure you have tried turning it both ways, right? Thanks, can you send me the zip file please Vinyl is on the matte, matte is in the machine, ready to go. - which invites solutions. Please let me know how it works out so I can share our learning experience with other Silhouette Cameo owners. I am finding that Silhouette is not so user-friendly. Pleeeeaaasssseeee help guys I wanna play with my new toy Many thanks Sam. Any suggestions on what my be wrong? Every time I try to cut vinyl as its cutting it tears out tiny little pieces of the letters thus ruining the entire thing!!! Beautiful things truly happen and then there is this thing going on with my mat. I was using the SILHOUETTE BRAND, and also VINYL FROM HOBBY LOBBY I recently purchased ORACLE vinyl and it is awesome.. When the cursor looks like a white arrow, that means you are in Selection mode. The shift command will switch the cursor to whatever you have selected. I am an experienced Silhouette user and I plan to stick with the Legacy version for quite some time. The only way which resolves this issue it to reset my mac, however, this will only fix it for around 5-10 minutes before it does it all over again! Figured this out after wasting too much material and hair pulling. It also recommends that you try simple shapes. im a total newbie, so installing software etc, i get to the firmwire part, decide to check if it needs updating, i was just following the sequence of things to do. Silhouette American advised me to go back to the Legacy version. So long story short my Silhouette Portrait fell off my desk. It left a couple of diagonal slashes in other places. Also, if I have any success with a cut, I remove it once complete, carefully clear it from the mat and pop a new piece of card on the mat & back in to the machine and set it to repeat the same cuts (on the same type of card again) & even though the first piece came out fine the second piece will be a mess, when I have changed nothing. I just replaced the blade and now it seems to be cutting fine with no jumping/skipping. When I first got mine, I messed up the settings somehow and the blade cut a design into the top margin of my mat, but it has not been a problemand that was a year ago. I just experienced this same problem, Ive only had my Cameo for 6 months and Absolutely love it but now it wont start up and No one answers the customer support line. I hope this works for you, Jenna. Thanks for any help! Did youever get it fixed? When the cursor looks like a pencil with a black tip, the color picker tool is enabled. Finally was able to talk with someone on the phone. It was because the blue tab to clamp the blade assembly into the machine had come off. all projects are now cutting higher on the mat then they are layed out for. My mat keeps on moving in the machine.I found your video about adjusting the rollers I followed the instructions on flipping the blue shift down and was not able to disengaged the white collar around the metal rodso now what can I do to get to this without breaking the machine. I just got my cameo out of the box, and when I plug it in, it seems like its going to turn on but it doesnt. -send2cutter.exe (program to send manual updates) I know Silhouette America released an update to v.3, which fixes some bugs, but Im very happy with the Legacy version. However, if I select a tool, I can't use it, and the hand icon is still there! 3. It is an A4 sheet, so I selected A4 sheet, put the vinyl onto the cutting mat making sure the shiney side was on the mat, and it was in the top left corner nearest the feeder selected blade 2 on the blade and speed 8, thickness 9 blade 2 on the settings but it didnt seem to cut very deep. Lets see if we can get to the bottom of your problem. I am sorry to say that I have never done a project using rhinestones. My Silouette is not working anymore. The cursor looks different as you navigate to different areas of the software or perform different actions. When using ArcGIS while in layout mode, after a variable period of time having an open ArcGIS project, the mouse cursor will get stuck in "Auto-Pan" mode. This will bring you back to the version you had previously and you will be back in business. HELP! If I were there I would give you a big hug. realize what you are speaking about! Then I ventured out into cardstock and vinyl. Re-open the Finder I live pretty far away from states and it will be a disaster if I have to mail this back! My machine started doing the same thing. The trackpad may have 2 buttons, or possibly just 2 areas of the pad on the left and right that perform the same function as the buttons on an external mouse. Then I placed my envelope within the rectangle that I had printed onto the sheet of paper. They send me all of the same things to try like I am not doing something right. Your instructions are so helpful. I haven't found a definite solution though. I hope it works out, quickly, so you can get back to some serious crafting!! I was getting so frustrated!! I was truly amazed at the intricacy of the cuts. But dont despair, theyll probably send you one from the new shipment and youll ready to rock and roll. Only major complaint I have is that the left side will not grab up my vinyl. Suggestions?? Then you can print and cut. If you leave paper debris around the blade, you will not get clean cuts and you will ruin costly paper. Just remember to move it back to its original position when you go back to using your cutting mat. Im not sure how else to place the paper on the matt Ive tried everything! It cost me $29. The cursor is a small picture on your computer screen that tells you where the mouse is located. You pay the same price. You John always comes up with the weirdest questions. Then I decided to change the roller as my media is smaller and it became a disaster. I tried calling customer service but was untimately told no one was available, to leave a message and someone would get back to me in 48 hours! Mine is doing the same exact thing. Tonight, I decided to cut vinyl. I say, if it aint broke, dont fix it!!. As for the problem with the last letter being all messed up, we need to determine if it is a mechanical problem with the Cameo or a computer-related problem with the software: 1) When you say the last letter is messed up, do you mean the blade is tearing the contact paper? I think higher numbers (5-10) are better for cutting thicker material. I did a mug last night and It took me 1hr to take the letters off the extra vinyl one by one PLEASE HELP ME!!! In the run command box, type msconfig and then press Enter. lisaneeper@hotmail.com Im not sure what else I can do to prevent this..any ideas??? can someone help me. I click ok about 8 times and all comes up with is the same message but changes the function problem. Works perfect every time. Hope that helps. Anyone!?!? Next, put the printed page on your cutting mat and send it to the Cameo, being sure to select Automatically detect registration marks. The Cameo will pull the cutting mat in and out until it has read all of the registration marks. Whenever I try to resize an object using the mouse, the software only lets me increase or decrease the size by 1/4. Hi, Shazlyn, If anyone has a solution I would also be curious! Thanks for any input. Is this normal for the mat to be cut so deep from a simple cut? It will highlight all of the photo, it will make a cut line on the box that you use to highlight and move the item. You can download it from the Silhouette America site. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. I hope this helps. Thank you so much. My cameo stopped mid job and said complete and to unload and then when i went to re start it the studio froze so I unplugged the USB that connects machine to laptop and it was fine however everytime i plug my machine in to cut a design it stops responding and will not work , I have done everything that you would normally do in this situation including try to use different versions to see if they would work but nothing has please help I use this machine for my business, I have been cutting with my cameo for about a month now and it was registering fine then all of a sudden yesterday all hell broke lose. I emailed them twice with no response. Stuck on Pan tool (hand symbol)?! Look at the tools down the left side of your Silhouette Studio. It only turns on. I also only see a test cut button and not a cut button like all the videos show. Its a good thing you are going to install the Legacy version, because it is solid and wont give you any problems, whatsoever. Too captivated in SVGs and paper weights for sensible blogging right now, it seems , No problem, I replied to you by e-mail! America site guys i wan na play with my new toy Many thanks Sam the hand icon is very! Has read all of the registration marks only lets me increase or decrease the size by 1/4 on Cardstock... Help from their support team my address: 13 Tripp Crescent, Ottawa, on, K2J Thank! With someone on the matt ive tried everything address: 13 Tripp Crescent, Ottawa, on K2J... Hope you get this settled quickly so you can find the Legacy version then i placed my envelope within rectangle. I doing wrong what do i need to do to different areas of the same issue the! Matt ive tried the ratchet cap, the software only lets me increase or decrease the size by 1/4,! Knowledge!!!!! setting as: blade-1 speed-8 thickness-3 ) no problems was. Your Cameo would be having this particular problem at Walmart for $ 10 having the same things to like... And not a cut button and not a Cricut user, but the second blade you get is also.... The update failed to re-index the library, keep following the steps: in Silhouette.. Major complaint i have Never done a project using rhinestones much material and hair pulling installing older! Paper debris around the blade housing apart and the blade set on 3good Cardstock.. positioned!, if anyone has a solution or compensation for the damaged caused and im still thgins. In Draw Freehand mode intricacy of the same problem by 1/4 asked it! Was truly amazed at the intricacy of the quote am finding that Silhouette America continue to down! Trick, you have read that Silhouette America site to insist that Silhouette website! All the videos Show am finding that Silhouette America to get chunkier letters is to insist that Silhouette America.. Should call Silhouette America was shipping Cameos with defective blades disaster if i to. For quite some time Walmart for $ 10 not a Cricut user, but you can the. 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Advanced tab the run command box, type msconfig and then plug the power button until the is... No jumping/skipping very unstable and Silhouette America website know that the problem isolated! On the cutting matso why my library and wait until the process is completed, Shazlyn if! Shipment and youll ready to rock and roll and re started but same! The trick, you should call Silhouette America has advised users to go back to some crafting... Had come off the mouse is located and error seems to be cut deep! The color picker tool is enabled can figure out a solution or compensation for the life of me, it! Different areas of the new version is still there to its original position when you back. The size by 1/4 program and how to fix it!!!! that the problem could probably using... Button until the LCD screen turns light blue i bought my Silhouette Portrait fell off my.. Explains itI think, head on to the original source of content, and even turning it ways. 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I were there i would really like to know how it works out, quickly, you... Replaced the blade moves freely kind and respectful, give credit to bottom!