For your safety and privacy, guests and Hosts only receive each other's phone numbers after a reservation is confirmed. When you face an unexpected cancellation, Turo can help you find a similar car from a trusted host. Hosts, or people who rent out their cars on the Turo platform, are required to have a personal car insurance policy before they can rent their vehicles out on the platform. Once inside the trip page, youll see a Message tab you can open to write a message to your host. I sent a message to the host but havent received a response. My Turo Host Asked Me to Cancel a Trip What Do I Do? Guests can submit an extension request at any time during their trip and up to six hours after the trips scheduled end time. } Can I message them again? Required fields are marked *. Turo is a peer-to-peer car sharing platform that allows car owners to rent out their own cars to regular people. } display: block; Include photos of both your cars interior and exterior, and take some aspirational shots with a nice background to really stand out from the crowd. They give you back the rest of the trips fee, plus extra expenses as in the other option. Keeping your calendar up to date will help you avoid canceling any trips and keep your performance metrics high so you canshoot for All-Star Host status. The maps purple dots indicate available vehicles. The same is true if the host is a no-show, meaning they dont arrive within 30 minutes of the trips start time. Hosts earn half a days rent for shorter trips even when the guest cancels the booking. } Can I book it anyway? Go to the listing and click or tap Contact Host to send a message. *We display the Trip Price and related costs in Canadian dollars (CAD) for trips in Canada. For one-way rentals, its tricky. Delivery Fee varies based on owners settings. Manage trips on the fly, check in your guests, submit photos, and message them easily wherever you are. Guests may cancel their trip if you accept without answering a question or if the answer you give isnt what theyre looking for. Save my name, email, and website in this browser for the next time I comment. Click Manage settings for more information and to manage your choices. Allows us to verify your identity and eligibility if your license was issued outside of the US, Canada, or the UK. Will I Get Refunded for a Cancellation on Turo? Once inside the trip page, youll see a Message tab you can open to write a message to your host. Yes, local hosts get one days rent on any canceled trip that was longer than two days. display: block; Get to know and optimize your trip preferences with the tips below. If the selection is a phrase, that phrase will be submitted to search. To contact a host via Turo messaging, log onto Turo, open the Trips tab, and choose the booked trip you have a question about. Turos delivery service can be especially convenient if you want the car for only a few days or a few hours. For questions about how damage to a hosts vehicle is handled, visit https://help.turo.com.3 Turo is not an insurance company, and contractual reimbursement for physical damage to your vehicle is not insurance. If you want to find out more about a listing, Host, or experience before booking, you can message the host on Airbnb. This allows cheaper cars to be rented. Turo works by connecting local vehicle owners with people who are looking to rent a car in their area. You can ask questions about the car, their location, and anything else. Lot settlement times balloon in Queensland. Turo or the host will cancel guest no-show trips, and well issue the guest a partial refund. Youve scaled your fleet successfully, but what occurs when messaging every single guest yourself turns into a burden? You may submit a request online or call a Turo Customer service number based on your location. Investigate how similar cars in your area are priced and aim to price as competitively or better. First, get to knowyour Host Hub its essentially your control center where you can: Splurge on top-tier protection with the full suite of extra benefits. Liability coverage is $750,000 for all host protection plans, except in some states and at some airports that require additional coverage. Turo doesnt allow guests and hosts to communicate prior to a booking request has been submitted. For longer trips, they keep two days worth of rent. Its pretty easy to compare and add plans at checkout. Its important to note that. Boost booking opportunities by honing your settings, Block off the days that your car isnt available so you only get trips that work with your schedule. $46,684 - 5 cars. Update your calendar often and accurately. display: block; Upload better and more photos. It would also be beneficial to you to request they not accept. You can provide amenities like camping equipment, a picnic basket, or a child safety seat, or offer to make their Turo experience hassle-free with prepaid refuel or post-trip cleaning. Turo Go allows renters to unlock cars directly from the Turo app, thus never needing to meet the host in person. display: block; To ensure eligibility for reimbursement under a protection plan, hosts must: If you have any questions or concerns, talk to your insurance professional. You can also sign up through Facebook, Google, or with Apple ID. } Can I message more than one host before booking? Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, California in 2009. Create an account to follow your favorite communities and start taking part in conversations. If the suggestion is a link, the browser will navigate to that page. @media screen and (max-width: 767px) { Access to this information could allow identity thieves to open new lines of credit in your name or find ways to access your existing accounts. I ended up booking one car just to ask a question and then had to cancel because apparently she's selling the car by my trip date. What happens if my vehicle is in an accident during a Turo trip? Turo is a peer-to-peer service along the lines of Airbnb or Vrbo, but for vehicles. Maintain good ratings. You can set how far your guests are allowed to travel for each day of their trip. Turo host customer service If you have an issue as a host, your best chance is to call Turo customer support: 1 (415) 965-4525. Turo often offers a range of cars, from a tiny Smart Car to electric vehicle rentals to flashy muscle cars. If youve booked a car through Turo and need to cancel, you have that option. Asking questions before you book a trip Before you can contact a host, you'll need to submit a booking request or have a booked trip with them. Trips canceled within 24 hours of the start time are typically entitled to. Good car otherwise. 1 Reason Some People Arent Traveling This Year, Ask a Nerd: Why Southwest Should Allow 3rd-Party Airfare Search, Your Privacy Choices (Opt Out of Sale/Targeted Ads). Write a unique description. Ridester 2022 | ALL RIGHTS RESERVED. Will the host be notified if I message them? As with shorter trips, the company keeps half of the delivery fee. Press question mark to learn the rest of the keyboard shortcuts. Is it a good idea to send a picture of your ID? No it actually increases the chances that the host will approve your booking request because youve taken the time to introduce yourself and possibly explain your plans for the trip. By hosting on Turo, youre getting into the hospitality business, where outstanding customer service (in addition to clean and safe cars) is the most important thing you can offer. At this point, we have surpassed 50,000 automated messages sent out weekly (Wow! The reviews are fairly recent, and I wanted to know if that issue was fixed or even attended to. Communicate with your guest Once a guest has booked your car, you'll get a text notifying you of the request or booking, depending on if you have Book Instantly turned on (if you've opted out of SMS messaging for the app, you won't receive these texts). Additionally, hosts can offer "early bird" discounts for Bakersfield trips booked a week or more in advance. If youre not getting the traction youre looking for, try lowering your price to match similar vehicles in your local market the most common mistake new hosts make is pricing their car too high! Yes, you can return your Turo rental car early, but that doesnt mean youll get any money back. Turo knows there are circumstances beyond your control. Airport Fee 10% fee of trip price if the rented vehicle is involved in the Turo Airport Lot program. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host. To contact a host via Turo messaging, log onto Turo, open the Trips tab, and choose the booked trip you have a question about. Just be sure to follow the turo messaging etiquette guidelines. How do I message a host before booking? to document the vehicle condition at the start and end of each trip. (adsbygoogle = window.adsbygoogle || []).push({}); @media screen and (min-width: 1201px) { Due to Covid concerns, Turo guarantees that the cars are clean and disinfected. Set the longest and shortest duration trips youll accept, and try to allow shorter duration trips if possible nearly half of all trips are two days or shorter, so accommodating shorter trips will help you book more! Owner didn't seem to have a problem with the windshield being cracked because apparently multiple people reported the same problem. This can be a bit problematic for anyone seeking additional information about a potential car rental. While Turo Go can certainly be convenient, you must have Wi-Fi or cellular data to unlock the car at the start of the trip. It wouldve been on turo and that host to accommodate you. What should I say in my message to the host? By clicking Accept all you agree that Yahoo and our partners will process your personal information, and use technologies such as cookies, to display personalised ads and content, for ad and content measurement, audience insights, and product development. Almost overnight, copy-pasting pre-written messages turns into a time-consuming process that no longer works. USA. @media screen and (min-width: 768px) and (max-width: 768px) { Providing that youve complied with Turos Terms of Service, the most youd ever have to pay out of pocket is the maximum on the plan you chose. } The payment card that you most recently uploaded on Turo. @media screen and (min-width: 768px) and (max-width: 768px) { The easiest way to submit photos is via a chat session with a Verification agent. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. @media screen and (min-width: 768px) and (max-width: 768px) { .xzgms63ff8b33b2651 { When you book on turo, you have the option to message a host. In the rare case that your vehicle is involved in an accident, your guest should report it immediately. .xnszv63ff8b33b2927 { The payment card that you most recently uploaded on Turo. After youve created a solid foundation with beautiful photos, a strong listing, and optimized settings mindful of your schedule, consider taking your listing to new heights by offering delivery and Extras. Sometimes they can be cheaper than traditional rental cars because car owners set the prices. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. This means, it may take longer for some users to get verified. Cancellations that miss the free window have to pay anywhere from half a day to a full days trip price as a fee. Make guests feel welcome by accepting trips whenever youre available. Once you have a confirmed reservation, youll find the Hosts email and phone number in the message thread for your trip. And within each state, Turo is still expanding. Hosting is better and easier when you have the Turo app handy. Finesse your listing in your Host Hub, and gear up to create a booming car sharing business. Do I need insurance to rent a car on Turo? All communication between you and your host should take place in Turo messaging to create a record we can use to settle any disputes that arise Communicatio. You can check out the listing and click or tap Contact Host to send a message. Find the right trip, select the option to modify it, and then cancel. display: block; If you book less than 24 hours in advance, you have one hour to cancel and get a full refund. Many owners offer discounts for longer trips, and some offer discounts to guests who book at least a week in advance. Pro tip: If you want to ask about specific reservation details, enter the . } But with Turo, you could very well find a car available from the home next door. One exception is if you get to your car rentaland find its dirty, smelly, or seems unsafe. how to message . .gkmiw63ff8b33b29dc { Contacting a Host without booking a reservation. When you cancel at this time, you get all of your fees refunded as well. , meaning they dont arrive within 30 minutes of the keyboard shortcuts Smart car to vehicle! Flashy muscle cars get any money back meet the host will cancel guest no-show,... 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