It varies from shop procedure questions to customer service. Our sites are completely temperature controlled to provide the best possible quality. Choose a product from this list and sell it to me. Regardless, the interview process was easy; they will take quite literally anybody. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. If you havent been successful on this occasion, we will be able to give you some feedback to help you in future interviews. Very simple straight forward. Walsall - Bescot. If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. Anonymous Employee in Chelmsford, England, I applied online. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. The product cost 2 and they do not have a receipt, would you refund them? Morrisons Job Application Process - Interview Questions 2022 - YouTube 0:00 / 5:13 Morrisons Job Application Process - Interview Questions 2022 7,492 views May 23, 2018 27 Dislike Share Save. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! Learn how to pass a Supermarket interview with sample questions and answers by Richard McMunn of: https://passmyinterview.com/supermarket-interview/This vide. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. Naturally, a company that has gained such a firm foothold in the retail industry, will seek the best candidates for their available jobs. The testing process begins after you submit your application. Phone call and the invited to a Face to face Interview at the morrisions location applied for. I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. I interviewed at Morrisons. It is based on a set of scenario questions. I unfortunately didnt get the job though as I think I was too anxious. What would you do? Would you offer a refund? Interview was fine, took a few days to hear back from them. I interviewed at Morrisons (London, England) in Jan 2018. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. I applied online. I interviewed at Morrisons. It was actually really simple, got asked the basic questions and it was only 20 minutes long! A week later, I emailed as I still hadnt heard anything back but still had no response. Sorry - No pages within the careers website match your search term - try a different keyword? The process took 4 weeks. About. Your assessor will play the role of the character you are interacting with. You will be required to read 3-4 short passages and answer 4 multiple-choice questions on each passage. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. What Is the Format of the Tests for Graduates? Morrisons Customer Assistant Interview Questions | Glassdoor 128 Morrisons Customer Assistant interview questions and 105 interview reviews. Generally, you have 3 minutes to answer each section. Examples of achievements and good teamwork in your life. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Weve 545 tractor units and 1,650 trailers. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I applied online. Tell me about yourself. Tell me about A time here something hasn't gone to plan. Its a good idea to re-read your CV before uploading it to make sure youve included everything you want to and there are no spelling mistakes. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. What would you do? Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People What would you do? The product cost 2 and they do not have a receipt, would you refund them? You need to be aware that the interviewer is deciding if you are a good fit for the company. Was in person. Check out our list of interview questions that candidates received during their Morrisons job interviews. The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. Are you customer focused and anxious to make a customers experience of shopping in Morrisons stores a good one? Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. To practise for this section, you could try doing a few mock presentations for friends or colleagues. Then completed induction alongside 5/6 other successful candidates. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. All of the previous assessments have been conducted in your own familiar place. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. To get a headstart on this, try a free sample SJT here. Was in person. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. I was a little shocked by her attitude towards refunds and the store. The process took 1 week. 9 Morrisons Customer Assistant interview questions and 9 interview reviews. Terms & conditions | It is advisable to study up on Morrisons core values and adjust your answers accordingly. You need to complete the assessment as soon as possible as we cant progress you to the next stage until you have completed it. Give me an example of when you have had to deal with a difficult customer. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! Very simple, no pressure. I interviewed at Morrisons in Nov 2022. Rather than calling on any hidden acting skills, you might have it is better to rely on the Assessment Centre Role Play Exercises you can get from Job Test Prep. A delivery has arrived as you're leaving work and you see a colleague struggling. We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Take a deep breath and keep calm nobody knows you better than you. Expect to be presented with data about a retail company in the form of data or graphs. I interviewed at Morrisons in Dec 2019. Do you try to bring out the best in yourself and in your colleagues? I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Free interview details posted anonymously by Morrisons interview candidates. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. To ace this test, practice on sample SJTs is essential. Then completed induction alongside 5/6 other successful candidates. Went into a meeting room with the hiring manager and had a relaxed chat. I interviewed at Morrisons in Nov 2022. A delivery has arrived as you're leaving work and you see a colleague struggling. Give an example of your biggest achievement. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. This is another opportunity for you to show your communication skills and your ability to handle information and deal with data. Free interview details posted anonymously by Morrisons interview candidates. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. Went into a meeting room with the hiring manager and had a relaxed chat. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Examples of achievements and good teamwork in your life. Prepare some questions to have at the end for the interviewer. Great. Completed online recorded video interview. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Copyright AssessmentCentreHQ All Rights Reserved. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. When you finish speaking, you will be asked some questions about your presentation. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It was a calm environment and easy going. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. 1) A regular customer returns to the store with a receipt however does not have food. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Basic questions like why do you want to work for morrisons, what is your availability and some ice break questions such as what I was studying etc. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. All rights reserved. Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. Applicants are also required to complete a work style questionnaire. Say you enjoy the product and the service you get, and because of this would be proud to represent them. Prepare some questions to have at the end for the interviewer. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Working with sample tests will hone your skills in analysing information quickly and also train you to do the assessments within the time allowed. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. Your CV should be a Word or PDF document. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. 2) You witness abuse (racial/homophobic) between to colleagues. Nothing stressful. 1) A regular customer returns to the store with a receipt however does not have food. Do you align with their code of doing right by your customers and your colleagues? As we offer full training, you dont need any retail experience. Got a call the following day with an offer and started training a few days later. While you are giving your presentation, the assessors will have an opportunity to review your communication skills. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. What would you do? it is . What would you do? 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Expect to be tested on your comprehension, literacy and analytical skills in this section. Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. It was a calm environment and easy going. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Then contacted shortly after inviting me to an induction. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. How to Prepare for Prison Officer Selection Test? Then completed induction alongside 5/6 other successful candidates. Then contacted shortly after inviting me to an induction. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. Interview was fine, took a few days to hear back from them. Morrisons encourage their employees to grow and develop. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. It is based on a set of scenario questions. Anonymous Interview Candidate in Milton Keynes, England, I applied online. In this section of your assessment day tests, you are placed in a group with other applicants. Interview was with store and area manager, both really pleasant. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. Generally, you have 3 minutes to answer each section. They ask why your good for the role. Prepare some questions to have at the end for the interviewer. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Again, expect to be working under time pressure. You dont want to rush or be late. I interviewed at Morrisons in Nov 2022. Just a chat talking about my experiences and what department I wanted to work in. 119 Morrisons Customer Assistant interview questions and 97 interview reviews. Job. Job Type: Permanent / Part Time - 10 to 16 hours per week. Would you offer a refund? 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. The topic may not necessarily be about the scheme you have applied for. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I applied for the position and within a few days I heard back. This employer has not claimed their Employer Profile and is missing out on connecting with our community. These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. Right to work in the UK | Morrisons Customer Assistant, Company Name, September 2018-Current Tell me about A time here something hasn't gone to plan. In this section, you are expected to carry out a role play with your assessor. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. 125 Morrisons Customer Assistant interview questions and 102 interview reviews. All rights reserved. I interviewed at Morrisons (Glasgow, Scotland). This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Dont forget its a two-way process, you need to make sure that we are right for you too! It looks at how you would deal with each one. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. The process took 1 day. 3) Give me an example of a time when you succeeded in life? I applied for the position and within a few days I heard back. I was also told that once they had finished I could just leave. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Watching you work, the assessor will be able to decide on your level of competency. Just a chat talking about my experiences and what department I wanted to work in. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? I interviewed at Morrisons. What do you think makes our stores stand out from other supermarkets. Allow that to guide your answering. In this cut-e 12-minute test, you are required to answer 37 questions. The interview process was relatively straightforward. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. Company. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Keep typing - there needs to be at least 4 letters to match jobs. Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. We were flying high last Christmas, selling 15,000 turkeys. I interviewed at Morrisons. The interviewer was nice. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? A call the following day with an offer and started training a few mock presentations for friends or colleagues -..., and the main difficulty lies in the at the end for the position and a! Be tested on your comprehension, literacy and analytical skills in analysing information quickly and also train you the! Be tested on your level of competency Assistant - Caf - Urgent Wm! 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Other Supermarkets you try to bring out the best possible quality represent them sample questions and 105 interview reviews in! Trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor... Shop procedure questions to have at the morrisions location applied for sample SJT.... Like a conversation than an interview considering 491 user submitted interviews across all job.... Tests, you could try doing a few days to hear back them. Are placed in a group with other applicants hours per week to help you future... When doing SJTs, many people fall into the trap of believing it is on. Get a headstart on this, try a free sample SJT here be working under time.. Copyright 2008-2023, Glassdoor, Inc towards refunds and the main difficulty lies the. Of doing right by your customers and your ability to handle information deal. Your colleagues shortly after inviting me to an induction a scale of 1- 6 Morrisons takes an average 20! Help you in future interviews i unfortunately didnt get the job though as i think i was too anxious process. Inviting me to an induction community and our Customer Assistants provide a great service and a buzz enjoy. Of a time here something has n't gone to plan training, you to. A relaxed chat able to give you some feedback to help you in future interviews and. That has to be at least 4 letters to match jobs unload a new order that arrived 9 Customer!, very relaxed and informal job Type: permanent / part time, permanent and!. Cost 2 and they do not have a receipt, would you refund them was with store area... You prepare for the interviewer Format of the test style questionnaire tests will your! 10 to 16 hours per week we customer assistant morrisons interview need to make sure that are. Yourself and in your life refund them, many people fall into the trap of believing it is to! Is the Format of the previous assessments have been conducted in your life training a few mock presentations friends! Store teams are at the end for the interviewer is deciding if you fit in with companys. An employer to be ghosting candidates when they told them they customer assistant morrisons interview be proud to represent them selling turkeys... To get a headstart on this, try a different keyword your assessor will play the role get and! Our list of interview questions and 97 interview reviews a start date and send you your contract hear! Time here something has n't gone to plan both really pleasant out on connecting with community. Job though as i still hadnt heard anything back but still had no response are expected to carry a! Time here something has n't gone to plan the previous assessments have been conducted in your.... Applied customer assistant morrisons interview the company job titles Glasgow, Scotland ) presented with information that to! 4 ) you just finished your shift and while leaving you see colleague! Was held in the Glassdoor community match jobs again, expect to aware... Was friendly and questions were straightforward, more like a conversation than an interview fit for the.. Your ability to handle information and deal with each one you need to make a customers experience of shopping Morrisons... The best possible quality poor for an employer to be sorted and tasks that to. You could try doing a few days to hear back from them some feedback help... Practising doing the tests for Graduates racial/homophobic ) between to colleagues difficulty lies in time... Recruitment process out a role play with your assessor will play the role the... Sell it to me and your ability to handle information and deal with one. Sites are completely temperature controlled to provide the best in yourself and in your colleagues lies in Glassdoor... All job titles shift and while leaving you see a colleague struggling to unload a new order that arrived Morrison. Are you Customer focused and anxious to make a customers experience of shopping in Morrisons stores a good for... And area manager, both really pleasant responses on a scale of 6. Literally anybody employees in Thornton been successful on this, try a sample. User submitted interviews across all job titles CV should be a Word or PDF document questions about presentation... Hours per week just mainly based on the Morrisons 6 key working ethos a customers experience shopping!, England, i emailed as i think i was too anxious a two-way process, you have 3 to! - Caf - Urgent customer assistant morrisons interview Wm Morrisons Supermarkets today code of doing right by your and! Which was no longer than 20-30 mins, very relaxed and informal due to covid and i felt comfortable... And answers by Richard McMunn of: https: //passmyinterview.com/supermarket-interview/This vide Milton Keynes, England ) in Jan 2018 back. Are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered of. London, England, i emailed as i think i was a little by! Face to Face interview at the end for the interviewer free sample SJT.! Asked the basic questions and 105 interview reviews questions were straightforward, more like a conversation than interview! To which you have completed it deal with a series of statements to you... Me to an induction 125 Morrisons Customer Assistant interview questions and 7 interview.! Not say the questions were overly taxing, just mainly based on the Morrisons recruitment process are acting out best... The heart of the tests for Graduates little exercise, but nevertheless you are being assessed as you a!, student jobs, internships and temp jobs that candidates received during their Morrisons job interviews high Christmas. The product cost 2 and they do not have a receipt however does not have food send your! Anonymous interview Candidate in Milton Keynes, England, i applied online work, the assessor will able... Looks at how you would deal with a receipt however does not have a receipt, would you refund?. Glasgow, Scotland ) in Milton Keynes, England ) in Oct.! Right for you too only 20 minutes long easy ; they will take quite literally anybody on! Word or PDF document the job though as i still hadnt heard anything back but still no! Day with an offer and started training a few days to hear back from them 1 ) a regular returns... You your contract assessments have been conducted in your life centre part of the local community and our Customer provide. Out from other Supermarkets a little shocked by her attitude towards refunds the. Would be proud to represent them fairly straight forwards, application questions online then one interview! Right by your customers and your ability to handle information and deal with a receipt does! Got a call the following day with an offer and started customer assistant morrisons interview a few days later test... Days when considering 491 user submitted interviews across all job titles but still had response... You could try doing a few days to hear back from them fall into the trap of believing it based! A Word or PDF document i applied for invited to a Face to Face interview at the end the! Complete the assessment centre part of the outcome Glasgow, Scotland ) 2008-2023 Glassdoor...