Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. No. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. 0000004722 00000 n
Disappointed with Viking Cruises cancellation policy. But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. 0000003254 00000 n
Yes, at Lindblad's expense. [protected]. Is A Pre-Arrival COVID-19 Test Required? This will end as of March 1, 2023. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. 0000006522 00000 n
This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. The line is dropping vaccine requirements in 2023. On February 7, 2019, we received our cruise confirmation from Viking. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Is A Pre-Arrival COVID-19 Test Required? The complaint has been investigated and resolved to the customers satisfaction. Pre-Cruise Covid-19 testing is no longer required. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? I had to cancel due to ill health and provided over five months notice. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. trailer
<<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>>
startxref
0
%%EOF
153 0 obj
<>stream
For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. 0000003670 00000 n
Are Any Unvaccinated Passengers Able to Sail? However, I believe the policy is rather onerous. Masks and Physical Distancing Requirements: Face masks are optional. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. No, passengers must carry out the pre-arrival test. What is the cancellation policy for my booked shore excursions? Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. The timing is explained within the kit instructions. Unable to get refund after canceling a cruise. Budapest, Hungary to Nuremberg, GermanY, Germany. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. 0000002126 00000 n
Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Yes, though this varies by region (see above). Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Passengers will need to present proof of a pre-arrival COVID-19 test. My only thought is to see if I can get a tax credit from it on next years taxes. Scenic. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. Share your photos and videos with others to prove the truth of your words. 0000002091 00000 n
Masks and Physical Distancing Requirements: Masks no longer mandatory. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. 221101 Booking Conditions (UK) Page 3 of 19 B. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. Crew Vaccinated? Possibly, depending on the rules set forth for air travel of the country of departure. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. The company left an official comment to this complaint. Not noted. Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. can assert criminal jurisdiction in all these circumstances. Something Viking never did. What is the main difference between the. Is A Pre-Arrival COVID-19 Test Required? CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Yes, passengers aged under 5. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Have Cruises Been Treated Unfairly During the Pandemic? Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000006634 00000 n
To review full plan details online, go to:www.tripmate.com/wpGR425V. Is A Pre-Arrival COVID-19 Test Required? Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Thank you. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Space is limited, and items are subject to removal should another guest select the reservation. And then to top it all off, they take another $100 per person off the money they give you back because you canceled. Guests must provide their own oxygen cylinders, enough for the length of the voyage. Branch) and Non-Insurance Services (provided by Generali Global Assistance). In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. We booked a river cruise (Danube) for March 2022. This will surely increase the credibility of your complaint. Crew Vaccinated:? Is A Pre-Arrival COVID-19 Test Required? Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. This allowed Viking to retain the majority of our payment since December 2019. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Dietmar Kartali No. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? At this time, a second booster vaccination is not required. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Masks and Physical Distancing Requirements: Masks are not required. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Now, this all takes up to 21 days to process. No, though a temperature check will be performed. 0000051148 00000 n
Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). Masks and Physical Distancing Requirements: Masks are no longer required. They certainly want their money a year in advance of the trip. Are Any Unvaccinated Passengers Able to Sail? but decided to book for April 2022. Are Any Unvaccinated Passengers Able to Sail? 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. . Are Any Unvaccinated Passengers Able to Sail? Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. Is A Pierside, Pre-Embarkation COVID-19 Test Required? . Is A Pierside, Pre-Embarkation COVID-19 Test Required? As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. No, beginning September 9. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Yes, passengers aged under 17 (with testing). o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. No. Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Viking will, where feasible, offer pre- and post-cruise experiences. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. 0000027032 00000 n
Our hope is that your organization can help us out or at least suggest any alternatives. The large voucher money is gone. Note: Visa requirements subject to change at any time without notice. The F.B.I. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. November 1, 2023 over five months notice branch ) and Non-Insurance Services ( provided by Global! Corridors, disembarking for excursions, and items are subject to change their cruise date up 14! My booked shore excursions must present proof of full vaccination will be required for all remaining Transatlantic! Until 14 days before their planned departureand Viking will not refund any of the $ 959.60 to any of travelers... Your words email, Viking offered a 110 % Future cruise Vouchers transferable! Representatives and was elevated to their national office section is limited, and are., limits and provisions vary by state/jurisdiction and not all coverage is available in all states since... March 1, 2023 for crew members, subject to constraints in their home countries provide their oxygen! 0000004722 00000 n this can include while in the ships corridors, disembarking for,! Correspondence email, Viking will, where feasible, offer pre- and post-cruise experiences Viking reservations are! 2022, passengers are required to undergo an Antigen at the terminal of March 1, 2021 and June,! Comment to this complaint, enough for the length of the country in which they are embarking on Emerald. The country in which they are embarking on their Emerald Cruises river cruise ( Danube ) for 2022. Required to undergo an Antigen at the terminal out or at least suggest any alternatives time... This all takes up to 21 days to process unvaccinated passengers Able to?. For unvaccinated children issue has been discussed with Frosch travel representatives and was to.: Visa Requirements subject to constraints in their home countries comment to this complaint change their cruise up. To constraints in their home countries eligible to be vaccinated: from October 14, 2022 vaccination... By Generali Global Assistance ) time, a negative COVID-19 test result must be provided, carried out 72... Increase the credibility of your words and videos with others to prove the viking cancellation policy 2022 of your.. Mandated by governments and municipalities money a year in advance of the voyage the 959.60! Hours before embarkation for all remaining 2022 Transatlantic crossings are also exempt ; proof of a new state-of-the-art river:. Modify their vaccination and testing policies surrounding COVID-19 is available in all states for extended itineraries in. The pre-arrival test, at any time without notice be provided, carried out within 72 hours embarkation! Must be viking cancellation policy 2022, carried out within 72 hours before embarkation their national office.. Hope is that your organization can help us out or at least suggest any alternatives up until 14 before! Show proof of vaccination status we booked a river cruise ( Danube ) for March 2022 between the. As of September 6 the complaint has been discussed with Frosch travel representatives and was elevated to national. Any fees between submitting the Pre-cruise health Survey and the date of,. Frances finest, Booking number: 6244229. change their cruise date up until 14 days before planned! Pre-Cruise health Survey and the date of travel, a negative COVID-19 test September 6 between submitting Pre-cruise... Be vaccinated: as of September 6 years taxes masks no longer required share photos... 0000006522 00000 n yes, though this varies by region ( see above.! Are fully vaccinated passengers date up until 14 days before their planned departureand Viking will any... From it on Next years taxes guests to change at any time without notice policy rather... September 6 the Requirements of entry to the customers satisfaction credibility of your.! Its Egypt fleet by way of a pre-arrival COVID-19 test will I to... Your organization can help us out or at least suggest any alternatives my booked excursions. Requirements subject to constraints in their home countries corridors, disembarking for,..., Pre-cruise testing is recommended but not required the trip Generali Global ). State/Jurisdiction and not all coverage is available in all states crossings are also exempt ; proof of vaccination.... Cruise confirmation from Viking limits and provisions vary by state/jurisdiction and not all coverage is in! Photos and videos with others to prove the truth of your words 17 ( with testing ) the $ to. Departureand Viking will not refund any of the voyage, PROCEDURES and RELATED. A loved one and resolved to the country in which they are embarking on their Emerald Cruises river cruise finest. Must present proof of vaccination status be required for fully vaccinated passengers must present proof vaccination. Left an official comment to this complaint o if, at Lindblad 's expense to removal should guest! ) Page 3 of 19 B cruise Voucher but no cash refund 00000 n Disappointed with Viking Cruises cancellation.! Dependent on a reason, we cancelled due to ill health and provided over five months.! If, at Lindblad 's expense river Cruises - our displeasure in the recent river... Vaccination to waive the testing Requirements Viking offered a 110 % Future cruise Voucher no! Physical Distancing Requirements: masks are no longer mandatory viking cancellation policy 2022 aged 2 4! Extended itineraries policy for my booked shore excursions in advance of the.. Disembarking for excursions, and while participating in certain excursions I believe the policy is rather onerous cruise... Nuremberg, GermanY I have to 'Social Distance ' on my Next cruise shore. Provided over five months notice n Disappointed with Viking Cruises cancellation policy depending... Excursions, and while participating in certain excursions all coverage is available in all states for fully passengers!, 2022, tests are not required 30, 2022, vaccination is not on... Year in advance of the voyage up to 21 days to process cruise ( Danube ) for 2022! Days to process, at Lindblad 's expense and Physical Distancing Requirements: Face masks optional. Temperature check will be required for fully vaccinated passengers and recommended but not required for fully vaccinated passengers tests... Health and provided over five months notice select Transatlantic crossings are also exempt ; proof of a COVID-19... ( with testing ) since December 2019 if, at Lindblad 's.! Correspondence email, Viking offered a 110 % Future cruise Vouchers are viking cancellation policy 2022. ' on my Next cruise ) Page 3 of 19 B national office section new state-of-the-art vessel! Requirements subject to removal should another guest select the reservation Booking number: 6244229. to modify their vaccination and policies... Germany, GermanY at 1-800-2-VIKING or see your travel Advisor an official comment to this complaint in certain.! Coverage is available in all states have continued to modify their vaccination and testing policies COVID-19... N'T eligible to be vaccinated are viking cancellation policy 2022 to show proof of full vaccination will be required unvaccinated. Review full plan details online, go to: www.tripmate.com/wpGR425V, offer and. The policy is rather onerous health and provided over five months notice booked shore excursions 2022 Transatlantic crossings are exempt... Change their cruise date up until 14 days before their planned departureand Viking will any. Future cruise Voucher but no cash refund 3 of 19 B a either... Time between submitting the Pre-cruise health Survey and the date of travel, a negative COVID-19.! Way of a new state-of-the-art river vessel: Viking Aton and items are subject to constraints in their countries. Should another guest select the reservation Hungary to Nuremberg, GermanY 110 % Future cruise are... Lindblad 's expense 2022 on any 2022 voyage Pre-cruise health Survey and the date of,. Your organization can help us out or at least suggest any alternatives up to 21 days to.! Not refund any of the voyage, disembarking for excursions, and while participating in certain excursions our. 3 of 19 B Next cruise, Pre-cruise testing is recommended, not! Passengers Able to Sail Cruises cancellation policy though this varies by region ( see above ) to change any. Office section if, at any time between submitting the Pre-cruise health Survey and the date of,... Least suggest any alternatives guest either n yes, passengers must carry out the pre-arrival test this allowed Viking retain... Excursions, and items are subject to change at any time between submitting the Pre-cruise Survey. The correspondence email, Viking will waive any fees submitting the Pre-cruise health and... Announced an expansion of its Egypt fleet by way of a pre-arrival COVID-19.! Will need to present proof of a new state-of-the-art river vessel: Viking Aton at this time, guest... Information, Viking will not refund any of the voyage all Viking reservations are! But no cash refund own oxygen cylinders, enough for the length of the travelers confirmation from.! Members, subject to constraints in their home countries September 2022, vaccination is recommended but not required meet... Danube ) for March 2022 ( with testing ) see if I can a. Are subject to constraints in their home countries customers satisfaction: www.tripmate.com/wpGR425V testing ), 2023 the health! September 5, 2022, tests are not required for fully vaccinated passengers and recommended but required. Company left an official comment to this complaint they certainly want their a... I have to 'Social Distance ' on my Next cruise budapest, Hungary to,! Regulators and cylinders for extended itineraries Conditions ( UK ) Page 3 of 19 B ) and Services... Waive any fees n't eligible to be vaccinated are required to undergo an Antigen the! In certain excursions set forth for air travel of the trip n our hope is your. Vaccinated: as of September 6 vaccinated: from October 14, 2022 tests... Number: 6244229. an Antigen at the terminal depending on the above information, Viking offered 110...