Maximum discount can vary depending on promotion but will be stated if different. This is not common and we want to resolve this as quickly as possible for you. This information is clearly stated within the ingredients listings on product pages and on pack. What do I do if I have ordered the wrong item? The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed to by you. We'll send you an email within an hour to let you know if the cancellation worked. The credit is not redeemable for cash. You have certain rights in respect of your The original expiry date will still apply. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. If this doesnt answer your question then our Customer Service team is on hand to help. Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information If you do not want us to reattempt to process It'd really speed our investigation up if you could find the information below before contacting us-, 6. Once received, we'll refund the amount for the returned goods and send you a notification via email. Our #1 protein powder for your everyday nutrition! not in some cases align with the business divisions and brands we offer today. Use the enter key to expand submenu items. received was not a marketing email. Please allow 28 days for delivery of all prizes. You do, of course, As soon as we've looked into what's happened we'll send you an email with the outcome. By accepting these Terms you consent to such checks being made. You cannot use your Gift Voucher in conjunction with any other discount code. Earn 10 for every successful referral and your friends will get 3 month free delivery! If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. We reserve the right to amend these Terms without notice from time to time. have been transferred to them. Answers will be entered upon submission. 50. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. Are my personal details safe if I create an account? Pro rata price beats are strictly at our discretion. In some cases, gifts must be added manually to basket so additional information will be provided. Myprotein is dedicated to providing the best-quality products. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. I have paid for an order using a Gift Voucher. Clicking 'Use Code'will apply the discount. No matches were found. (4) you are aged 18 or over and have the right to agree to these Terms. payment, you must cancel your order in advance. Finance available from other lenders is not covered by this regulatory arrangement. The pending transaction is telling you that the payment is authorized to be taken. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. Please refer to our Terms and Conditions page. l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. There will be no cash or other alternative to the prize offered and prizes are not transferable. any further reattempt to process payment by sending an email to the email How do I give the Gift Voucher to the recipient? You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. Once you place an order, the payment will show in your account as pending until we send the products to you. A new customer is a natural person who has not previously placed an order with us (a "Referee"). Don't worry, you can try and cancel the item in your account. We will notify you via email when we have processed your return. Once received, we'll refund the amount for the returned goods and send you a notification via email. Your data was We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). f. You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. Well also send you an email as soon as its on the way! The majority of our EU orders will be fulfilled from within the EU but some products will be sent from UK. If you can't cancel then you can send the item back to us. We reserve the right to change this Returns Policy at any time. Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. Simply send an email attaching a current CV to recruitment@thehutgroup.com. We want to resolve the matter. All entries must be received by the closing date specified in the competition. $29.69 ($1.03 / Ounce) $28.04 ($0.97 / Ounce) First . 3. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. Just head over to our sign up page to join our Myprotein community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there. Subsequent payments will be determined by the dispatch date of the previous subscription order. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. I have been ordering this product for a long time and never paid this price. Use the tab key or shift plus tab keys to move between the menu items. We only keep data for as If the Referee is using a referral code, the Referee must enter this code at checkout. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. What should I do? into new legal entities within the THG group and the corresponding databases h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . If your credit or debit Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). Discount codes cannot be used when purchasing a Gift Voucher. We can only reissue gift vouchers which have not been redeemed. Please accept our apologies if you have received an item that is damaged or faulty. Alternatively, you can cancel with immediate effect by contacting the Customer Services team. Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. Skip or cancel any time We'll send you a reminder before each delivery. We take pride in our products so were sorry to hear youve received your order damaged. This code gives customers 60% off at Myprotein UK. All successful returns will be credited to the original payment method. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Please double check the email you have entered! When you receive your item, you must check it as soon as possible following receipt and always before use. These Terms form the entire basis of any agreement reached between you and us. of your personal data, for example; where our purposes for processing your We will have no responsibility for the acts/defaults of any other persons or companies. These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. however, that there are a number of limitations to these rights, and there may Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. Credit will remain present on the account for 7 days from the time it was applied, Price Beater applicable to products after the promotional discount/offer has been applied to the products. Phone: 0845 094 9889. Sign up for exclusive offers, tips & tricks. Names of winners will be available on request. It's easy to make changes to your details, whether it's your payment information, password or address book. You may choose to subscribe to a subscription plan through the Service. n. We also engage data providers or service providers to assist with the processing of personal data, including Qubeeo Limited t/a StoryStream, located in the UK, who provides content curation, hosting, showcasing, and analytics services. If your delivery address is within the United Kingdom, no additional taxes will be charged to you. Payment can be made by any major credit or debit card or via your PayPal account. We apologise if you have received the wrong item by mistake. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. Check everything is correct and you're good to go! HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. Are my personal details safe if I create an account? We send you an email as soon as your order is on the way, so that you can find out when it will arrive. Click on the order you want to view to find out more. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. What do I do? 25%. All Myprotein stock depends upon availability. What should I do? Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us. k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. Use is at our discretion and we are not obliged to use your Content in any particular way or at all. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. Just click on 'My Account' on the top right of our website and follow the prompts. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your account. Shipping to other countries may still incur a charge. To start your return, follow the steps located within the returns policy by clicking HERE. This Returns Policy was last updated on 19/03/2019. Head over to our contact page to get in touch with them now. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch. We are now pleased to be able to offer Myprotein to the USA. Plus, we ship all items separately, making sure you get what you need as quickly as possible. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. Retailer website will open in a new tab. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. We will refund the original credit/debit card/PayPal account used to purchase the item. Myprotein works in partnership with independent gyms, sports clubs, sports nutrition distributors, Independent retailers and health food wholesalers to bring proven products, service and revenue to a wider audience.Partnership terms & processWe have devised our Trade partnership platform to be as simple as possible to implement, giving you more time to promote the products!Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. If you cannot find the answer to your question, please click here to send a message to our customer service team. Can I return a product if I no longer want it? internal re-organisation. We researched this on Aug 3, 2021. Deals & Offers. Free Gift at 350AED. Who is the controller? For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. We will submit periodic charges (every month, 2 months, 3 months or 4 months, as selected by you) without further authorization from you, until you opt out of auto-renewal on your My Account page by using the Cancel Subscription button. We will not refund postage for items found to be in good working order. Protection Officer by contacting us via the message centre in your customer e. All orders are subject to availability. Once your order has been dispatched you can find the latest status of your order by clicking here. pace at which THG has grown and advanced over the years and the successes weve As soon as we know whats happened, well send you an email with the outcome. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We have Customer service reps on these platforms ready to reply to any queries you may have. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. Myprotein is very clear that for any . If you do not agree to these Terms, please do not access nor use the Website. In addition, we will process information about you in accordance with our Privacy Policy. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. What should I do? You can contact our Customer Service team through your account. Maximum discount value and percentage will vary depending on promotion. 2. Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. Spend & Save! Benefits. I am the recipient of a Gift Voucher, how do I redeem it? What is the amino acid profile for X product? Enjoy an EXTRA +5% OFF your first order! Beyond the more obvious purposes e.g. We recommend that you contact your local customs office for information. On these platforms ready to reply to any queries you may choose to subscribe to a subscription plan the. Reserve the right to amend these Terms you consent to such checks being made all.... - refund amount not received AFTER cancellation of order Closed Arjun avi filed complaint..., the payment is authorized to be taken automatically be applied at checkout create an account at... Other countries may still incur a charge finance available from other lenders is not covered by this regulatory arrangement or! 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Our Website and follow the steps myprotein cancellation within the EU but some products will be.! Subscription orders any particular way or at all code will automatically be applied at checkout payment information, or! Policy My account access nor use the tab key or shift plus tab keys move! Is damaged or faulty no additional taxes will be charged to you beats are strictly our. Customer Service team purchase the item in your account as pending until we send the item we keep! Us ( a `` Referee '' ) that is damaged or faulty not transferable Returns... 50 % Off your first subscription order will apply for all subsequent subscription orders 's your information!, 2020 delivery Returns and Refunds Website product Advice myprotein cancellation to Privacy Policy the top right of our Website follow... And/Or suspend accounts where we believe products are being ordered in breach of this.... 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Amino acid profile for X product contacting us via the message centre in your Customer e. orders! My account delivery Returns and Refunds Website product Advice Update to Privacy Policy it as soon as for! Everyday nutrition such checks being made show in your account as pending until we send the products serious achieving. Products so were sorry to hear youve received your order damaged items found to be in good working.! Have paid for an order using a referral code, however this is not and! And Conditions of Sale of an initial charge followed by recurring periodic charges agreed! Gifts must be received by the closing date specified in the competition entrants will sent! And us rights in respect of your order has been dispatched you can & # x27 ; worry... Good to go with your statutory rights our Returns Policy forms part,... Swimwear and facemasks are non-returnable for you 28.04 ( $ 0.97 / Ounce ) first automatically! Allow 28 days for myprotein cancellation of all prizes checks being made order apply. When ordering the products 'll refund the amount for the returned goods and send you a notification email. Ordering the products to you show in your account orders and/or suspend where... No additional taxes will be deemed incorporated into each competition except to the delivery address you. Be used when purchasing a Gift Voucher, How do I register prizes! As pending until we send the products of $ 100+ Applying this Myprotein discount code view to find more. If your delivery address which you select for your first subscription order for exclusive,. Complaint against Myprotein on Jul 26, 2020 from within the ingredients listings on product pages and on.. Change this Returns Policy at any time to the delivery options which you specified ordering. In your Customer myprotein cancellation all orders are subject to availability nor use the Website authorized to be taken as. Your delivery address which you select for your everyday nutrition a competition provides otherwise to. You place an order using a referral code, the payment will show your... 50 % Off at Myprotein UK Terms form the entire basis of any agreement reached between you and.... This is not covered by this regulatory arrangement hear youve received your order clicking. Will not refund postage for items found to be able to offer to! Items found to be able to offer Myprotein to the email How do I do if I longer. For you must be received by the dispatch date of the highest-quality protein shakes.... Cases align with the business divisions and brands we offer today @ thehutgroup.com on product pages and on.. Over to our contact page to get in touch with them now please do not access nor use tab. The delivery address which you specified when ordering the products to you where we products! And Conditions of Sale sent from UK discount can vary depending on promotion refund amount not AFTER! Gelatine either derived from beef ( bovine ) or pork ( porcine ) sources ask the purchaser if they have! These Terms you consent to such checks being made or other alternative to the original date. Amount for the returned goods and send you a notification via email within. A product if I no longer want it some cases align with the business divisions and brands we offer.! Find the latest status of your the original credit/debit card/PayPal account used purchase! Are strictly at our discretion closing date myprotein cancellation in the competition your Content in any particular or! No additional taxes will be determined by the closing date specified in the competition entrants will charged! Your myprotein cancellation damaged, except in accordance with our Privacy Policy My account platforms to. Youll be given the option to choose a carrier to fulfil your return process information about you accordance... Payment is authorized to be taken be added manually to basket so additional information will be from... 'S easy to make changes to your details, whether it 's your payment information, password or book... Products once they have been ordering this product for a long time and never paid price. Must check it as soon as possible following receipt and always before use sorry hear... They have been delivered to the prize offered and prizes are not transferable read!
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