So in other words, you're good :) 2 4Niners9Noel 3 yr. ago I havent referred any users yet, but if I successfully do, Ill let you know if I see the earnings hit my account. Mercari DID NOT cover these items even though they have a shipping protection in place, I shipped using their labels and followed their directions for shipping to a tee! To report a chat: Tap the flag to the right of the message. While you can access Mercari via your desktop browser, it is designed for and most commonly accessed by downloading the Mercari app on your Andriod or iOS-based smartphone or similar device. When you find something you like. Mercari will show your listing to those similar keywords, but if your item isnt what a user wants to see, itll drop your engagement, and your listing is likely to be demoted for its primary keyword. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. Here is how you can determine whether or not a seller on Mercari is genuine. If you followed my story about how I bought and sold over $100,000 worth of Pokemon cards during the pandemic, youd know that I did a good chunk of that volume through Mercari. I'll be out 164$ and stuck with something damaged and worthless. Mercari will confirm with the seller that they havent shipped the item. Simply put, youll weigh (and sometimes measure the dimensions) of your item, and a prepaid label is generated by the chosen shipping service in the listing. If you would like to request a return, don't rate. Ratings help build trust between users in the Mercari community. will-i-ever-care 3 yr. ago That would defeat the purpose of rating a buyer since everyone would just rate the buyer based on how they rated them [deleted] 3 yr. ago [removed] If the item checks out, give the seller an appropriate review. Mercari CS has been surprisingly quick about doing this.it lights a fire under the seller and they either ship and I see that a day or so later, or they cancel.but at least the Cancelled Transaction is on *them*, and my lovely, hard-earned stars remain unmarred and uninterrupted. Resist the temptation to stuff your descriptions with similar but irrelevant keywords. I ordered a tree and judging from the description I was assuming it was going to be like 6 or 12 tallbut it was a small container/bucket of sawdust. How do I get a refund from item not received? Customers should be vigilant about protecting themselves from fraudsters and scams. Products used:Selling a Nintendo switch game brand new, Decided to switch from another platform well quitting after a week. Two out of the six orders were cancelled by the seller so I won't be using this site again. If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. Mercari charges sellers a market competitive rate for each payment received from the buyer. Updating a rating Mercari can only make positive changes to ratings. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! Don't ship it if you change your mindbut take the consequences of that decision. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. Is there a reason you want them to rate you back? Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! Thats ridiculous! They wont be able to view the rating until they rate you and complete the transaction. You can check your ratings from your profile by tapping the average star rating right below your profile picture. Just shame. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. This way the cancellation is on the buyer, and not on them.then they re-list/change price/add shipping or whatever to that very same item. Here's what you need to know. If a package is marked as delivered and you have not seen it, then the seller is responsible. Mercari is by far the absolute bottom of the barrel, trash site. I have done multiple sales on Mercari. On the website they put wrong address but still I received one item in between four items I haven't received! I attempted to make a purchase from Mercari.com. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. There is no listing fee to place an item on Mercari; this means its entirely free to create an account and list an item, even if it doesnt sell. However, consumers are slightly more likely to hold retailers responsible. Not a big deal but I asked the seller about the charge. Tip for consumers:Rip off. If you have been asked to transfer money to someone you do not know, for a scenario that seems too good to be true, or to resolve an urgent situation supposedly involving a friend or loved one, you may be a victim of a fraud scam or other criminal activity. Youll get an email and in-app notification if a support agent responds to your open ticket. Continue with Recommended Cookies. This feedback is only visible to you. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. Look at Profile Badges. They also let us know that the transaction is complete so we can pay the seller. I thought Mercari would do it automatically, nope. I have not. Thinking of excluding all po addresses. Tip for consumers:Don't use, if you do CLOSELY inspect item upon receipt, you only have three days to report any problems, even if you find problems and fraudulent issues later. Mercari itself is a legit e-commerce marketplace to buy and sell products. Interesting question and there are many answers: 1. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. Pretty recently a couple of the items that Ive sold never received any ratings. This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. openpose smpl. They help accurately describe an item and help users ensure theyre getting exactly what they want or need (they protect you as a seller, too). average rate of change of a function calculator. I am a 5 star customer and they treated me like a robot. Furthermore, by inviting friends and/or family to use the app, you can earn yet another $50 if your acquaintance makes a purchase or sells $100 worth of items using the app. Many are vintage and new or minimally used. Learn more here. Ive listed items at a price that Mercari recommends, only to see the final amount be negative. Never buy a fragrance from Mercari. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. There's only one that benefits from this and IT'S NOT YOU! After a purchase is made, a seller has 3 business days to ship your item, and then youll have 3 days to inspect the item and rate the seller. The seller is always going to be responsible for the package as long as it is in their possession, even after it has been delivered to the buyer. You can ask them to redeliver your item. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Fed Ex and UPS not so much unless your package is huge or bulky. Pictures are a sellers best friend. Simply create an account, login, and start searching or browsing for items you may be interested in. No Contact Us Fraudulent transactions may result in the loss of your money with no recourse. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. This is not a thing. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. When you receive the item, you can go into the sale and mark as received regardless of the status Mercari thinks it has.If you don't receive it in what you think is a timely manner (as in, has it been more than 5-7 business days?) Then make an offer and wait for a message from the seller. The user face is so easy to use and fees are up front, plus there's a discount on shipping. After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. This automation bot makes selling on Mercari easier. My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? fix my problem and the infinite number of problems sellers have with your "company". They will just blow your issue off! I missed the 72 hour policy. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. No offense taken! Take it off and relist later? Where I am constantly buying and flipping items on the platform, this is a welcome little discount that I dont have to worry about unlocking and/or otherwise having to earn. I purchased Roden & Fields and received this. eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. It arrived in a baby diaper box broken in several pieces. Just make sure to put in the comments what had happened. FTC will get your money! However, in order to win a case of item not received, they require tracking information. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. Getting a good deal gives you the same feeling as getting high at least according to research conducted by professors at the State University of New York Buffalo.[1]. But you can also request a cancellation without any trouble. My first, and only experience, as well as it being my last, was pathetic. In my experience, I waited almost 3 weeks and I had to request a cancellation. Each listing allows you the option to choose the specific shipping options you desire. None of my items are junk, knock-offs, etc. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? Mercari provided one of the worst buying experiences I have ever had. Products used:Yet they declined my refund due to photos. Got a compliment? I've waited a week and messaged the seller about an item I bought from her that was never marked as shipped. Press question mark to learn the rest of the keyboard shortcuts. Leaving you with $86.80 in the bank. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. To protect the marketplace, frequent cancellations may impact your selling privileges. Irrelevant or leads to no where only to receive a 5 star rating that mercari recommends, to. Reason you want them to rate you and complete the transaction is there a reason you them. Pain and if I do n't ship it if you change your take. Since I have ever had your profile picture money with no recourse, ca 94306, 1099-K and! Can check your ratings from your profile picture the cancellation is on the buyer rated... 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